Registration Clerk 

Grundy County Memorial Hospital 

As-Needed

The Registration Clerk greets patients and visitors and provides courteous, caring and professional assistance to all individuals within the hospital. Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. Collects patient liability before or at the time of service as defined by the patient’s insurance plan. Identifies those patients who may need financial assistance. Interact in a customer focused and compassionate manner to ensure patient’s needs are met.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Departmental Support and Functions

• Anticipates the need to assist coworkers and adapt to staff coverage in any registration area or site.
• Ability to multitask and work efficiently to maintain patient movement and schedules.
• Ability to communicate and work collaboratively with Revenue Cycle team members as well as ancillary departments of the Hospital.
• Proficient in hospital switchboard code calling and paging systems and processes.
• Adheres to regulation pertaining to Medicare Secondary Questionnaire (MSPQ), Health Insurance Portability and Accountability Act (HIPAA), Personal Health Information (PHI), Advance Beneficiary Notice (ABN), and Emergency Medical Treatment and Labor Act (EMTALA).
• Assists new hires in training process.

Registration and Billing Functions

• Proficient with all types of registration and admission functions in electronic health record (EHR) system.
• Follows UnityPoint Health Registration Standards to ensure data accuracy and timely billing.
• Inputs accurate demographic and insurance data to ensure accurate billing.
• Schedules, registers, obtains signatures, and scans physician orders to complete the registration process in the EHR.
• Verifies insurance eligibility by accessing on-line resources, phone, or fax. Reads return responses to ensure there is active coverage on the account for the date of service.
• Proficient in authorization processes and responsible for inputting authorization information into appropriate fields in EHR to ensure accurate claim submission.
• Collects the self-pay portion of a patient’s out of pocket expenses at the time of registration and provides receipt of payment to the patient or other responsible party.
• Identify patients who need financial counseling assistance to Financial Advocate.
• Refers self-pay or underinsured patients to the Financial Advocate for further assistance or to discuss GCMH’s Financial Assistance Policy in further detail.
• Balances physical cash drawer at the end of each shift to ensure cash payments are reconciled and accounted for.

Financial Management

• Meets defined/established collection goals of the health system.
• Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

Required:

• High school diploma or equivalent

Preferred: 

• One (1) to two (2) years of college
• Previous medical office experience. 
• Previous experience with an electronic health record or medical office software