Experience Specialist- Berryhill Center

UnityPoint Health - Fort Dodge

FTE: 1.0 (Full-time, 40 hours per week

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Provide excellent customer service by warmly greeting patients and families, actively listening, and offering support for questions and concerns.
• Coordinate communication by relaying updates between patients, families, and healthcare team members, and managing inbound phone calls professionally.
• Manage appointments by scheduling, rescheduling, and canceling visits according to clinic procedures.
• Handle patient information by collecting and verifying demographic, insurance, and billing data for accurate records and claims.
• Support digital patient engagement tools like MyUnityPoint and text messaging with professionalism and compliance.
• Perform payment processing including collecting fees, issuing receipts, and reconciling daily transactions.
• Ensure a welcoming and clean clinic environment by collaborating with support services and adhering to opening/closing procedures.
• Maintain compliance with HIPAA, OSHA, CLIA, and organizational policies, safeguarding patient information.
• Exhibit strong teamwork and communication, participating in meetings, staying informed, and supporting team goals.
• Carry out general administrative tasks as needed to support clinic operations and patient care.

Education:
• High School or Vocational School graduate

Experience:

• Previous medical office experience preferred.
• Previous experience with an electronic health record or medical office software preferred.
• Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.

Knowledge/Skills/Abilities:

• Ability to demonstrate strong customer service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to understand and apply guidelines, policies and procedures.
• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
• Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
• Writes, reads, comprehends and speaks fluent English
• Multicultural sensitivity
• Microsoft Office – basic computer skills.
• Customer/patient focused
• Critical thinking skills using independent judgment in making decisions
• Knowledge of medical terminology, anatomy and physiology.