Senior Revenue Cycle Informaticists serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training, and support of the electronic health record. The senior informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role provides advanced support to the Revenue Cycle Informaticists and serves as a liaison between system departments and end users. Senior

Informaticists may assist with other applications as assigned.

Hours: Monday-Friday, standard business hours 

Location: Hybrid - applicants must reside in the Central Iowa area. Frequent travel throughout Central Iowa and Sioux City area is required. 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Client/End User Education

• Serve as the subject matter expert and maintain advanced knowledge of the Epic application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Independently evaluate complex workflows to troubleshoot and identify opportunities to optimize and remove barriers. Coordinate between multiple teams to solve issues.
• Lead and provide educational updates related to registration/scheduling/billing applications for informaticists and staff through classroom sessions, 1:1 instruction, or using remote technology.
• Provide classroom instruction for new hires as needed.
• Identify and develop Epic workflows to support process changes and enhance the overall workflow of the clinic or department.
• Lead and coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or insurance requirements and incentives.
• Assists with pre-planning and on-site support activities associated with the onboarding of new departments.
• Communicate all Epic related information to affected staff in a timely and effective manner, using a variety of methods when appropriate.
• Responsible for creating content and distributing newsletters and facilitating super user education.
• Responsible for coordinating new informaticists onboarding activities including Epic credentialing preparedness and on-site shadowing.
• Represents the Revenue Cycle Informatics team on system-wide projects and initiatives such as new Epic module implementations.

Assessment/Planning

• Serve as the subject matter expert for Epic functionality and workflows related to Revenue Cycle areas.
• Oversee and assess Epic competency levels of informatics team members and staff.
• Assist leadership in identifying additional training needed to strengthen performance and increase efficiency of informatics team and end users.
• Provide advanced training to elevate the informatics team and leadership knowledge of Epic applications.
• Support IT, revenue cycle management and operational leadership to monitor effectiveness of training efforts. Monitoring may include routine review of reports and utilization data used in the development of action plans.
• Serve as chair and/or participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new programs. This may include agenda preparation, meeting coordination, and submitting timely minutes/documentation.
• Coordinate data and reporting needs with the end user and reporting team, as needed, and analyze data or submit reports as assigned.

Customer Service/Technical Support

• Responsible for assisting the end user and IT in complex and elevated Epic or computer related issues, which may include the submission and/or tracking of service tickets.
• Responsible for chart correction review and resolution.
• Responsible for timely responses to inquiries from end users via the Get Help button and shared email.
• Identifies, tracks, and seeks approval for enhancement requests, and assists in the prioritization and implementation of these system changes.
• Supports successful enhancements and upgrades by completing testing and review of materials prior to implementation.

• Bachelor’s degree in a healthcare related field or equivalent experience (minimum four years) in medical practice management or healthcare related IT systems/training 
• Experience with Revenue Cycle Epic applications required
• Medical/billing office background required