Regional Manager - Behavioral Health Services

Allen Hospital - Waterloo, IA

Full-time, Monday - Friday

The Manager is responsible for the business and clinical components of the Behavioral Health Consultants and the Mental Health Walk In Clinic. The Manager provides operational daily oversight for these areas.

Management responsibilities for the Behavioral Health Consultants include implementing and managing the clinical program to provide behavioral health support staff to Allen Emergency Department and other departments. This role is responsible for project development and oversight, performance improvement, personnel hiring and management, and operating within the established resource boundaries.

Management of the Mental Health Walk In Clinic entails managing the support staff and clinical staff in providing walk in mental health services to our patients. The manager is responsible for daily operations, quality of care, employee and patient experience.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Management

·Provides oversight of departmental and clinical operations of Behavioral Health Consultants and the Mental health Walk In Clinic including:

·Scheduling, hiring, orientation, training, performance evaluations and discipline, according to personnel policies/procedures

·Recommends annual goals and objectives

·Monitors expenses/revenue to operate within yearly budget

·Responsible for effectively resolving complex situations, such as complaints and crises as they occur.

Leadership

·Performs individual leadership development, and employee coaching.

·Supports UPH team members with Behavioral Health educational opportunities and coordination with community resources.

Process Improvement

·Performs continuous process improvement to improve the care of the patient and process improvement for business operation

·Monitor employee and patient satisfaction with MH Walk In and BHC services

·Monitoring the Behavioral Health deflection rate to decrease unnecessary admissions and increase inpatient revenue

·Builds relationships within the community and coordinates with community resources to support client/patient care.

Basic UPH Performance Criteria

·Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·Demonstrates ability to meet business needs of department with regular, reliable attendance.

·Employee maintains current licenses and/or certifications required for the position.

·Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·Completes all annual education and competency requirements within the calendar year.

·Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.Takes appropriate action on concerns reported by department staff related to compliance.

• Masters degree in either Mental Health Counseling or Social Work.
• Any of the following: LMHC, LISW, LMFT. Valid driver’s license when driving any vehicle for work-related reasons.
• Ability to direct others and to exercise judgment in problem-solving scenarios.
• Must possess a broad and varied knowledge base that is continually enhanced and updated through self-directed study and participation in educational opportunities.
• Must possess knowledge of performance improvement and quality standards.
• Must possess knowledge of regulatory standards.
• Preferred: Prior experience in clinical counseling or management.