Switchboard/Security Operations Specialist

Marshalltown, IA

Full-time, Monday-Friday Nights

The Security Operations Specialist is to be the communications link between Public Safety, all hospital departments, laws enforcement and other community agency personnel, hospital leadership, staff, patients, families and public. 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Answer incoming calls and transfer callers to the appropriate extension. 
• Monitor the hospital CCTV for safety and security concerns. 
• Monitor alarm systems to ensure that secure conditions are maintained. 

Basic UPH Performance Criteria  

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. 
• Demonstrates ability to meet business needs of department with regular, reliable attendance. 
• Employee maintains current licenses and/or certifications required for the position. 
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. 
• Completes all annual education and competency requirements within the calendar year. 
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance. 

• High school graduate or equivalent is required. 
• Specialized or technical training in communications and/or security operations preferred
• Correspond in person, over email and phone in a pleasant and professional manner. 
• Demonstrates the ability to organize and manage several tasks requiring a variety of skills, resources and time commitments.