Shift:  Monday-Friday; 8:30 AM - 5:00 PM

The Scheduler position provides support to the clinical field staff by means of assisting with the registration and scheduling of patient visits based on wide variety of treatment needs.  Scheduling staff manage self-referals over the phone from patients as well as manage internal and external referrals that present by phone, fax or electronic work queues.  Associated responsibilitites are the foundation of all clinic flow and productivity which requires staff to be efficient and highly accurate. Effective communication and collaboration with clinical staff, supervisors, patients and their peers is essential in this role.  This position is a major component in supporting the company initiatives of patient satisfaction and employee engagement as well as compliance with company policies, payor source, federal regulations, and is a huge part of many process changes.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Supportive communication with clients to schedule their visits and verify registration information.
• Utilizes critical thinking and clarifying questions to help determine scheduling needs
• Understand and effectively scheduling requirements for both Mental heath and Substance Related treatment at 10(+) locations in both Iowa and Illinoise
• Coordinating patients’ initial visits within company policy for timely initiation of care by managing multiple Epic workqueues.
• Schedule with appropriate clinician for all services based on service line requirements, funding, age, modality and other criteria.
• Requests consultation for clients that includes providers, social workers, and nursing staff when necessary.

Education: 

• Associate degree in business, health administration, related field, or equivalent experience.

License(s)/Certification(s):

• Valid driver’s license when driving any vehicle for work-related reasons.

Experience:

• 2 years of Scheduling or Customer Service Experience.
• Basic knowledge of computer applications including experience with Microsoft Office software applications-Word, Excel, Outlook, PowerPoint and Adobe.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.  

#RYCJessi