The Manager of Patient Access is responsible for overseeing the day-to-day management of Patient Access and Customer Service/Call center functions in the hospital to achieve and maintain effective, efficient operations, as well as optimizing performance in a rapidly changing health care environment to ensure compliance with federal, state, and organizational rules, regulations, and policies.

This position serves as a patient and employee advocate in a highly visible position and understands the importance of Patient Experience and employee relations.  Successful fulfillment of these responsibilities will promote the patient and employee experience, provide for prompt and accurate registration processes and ensure compliance with various governmental regulations that impact day to day operations. 

Hours: Monday-Friday 8am-5pm 

Location: Onsite - Waterloo, IA

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Leadership and Management

• Manage Patient Access and Customer Service/Call center to ensure achievement of organizational and departmental goals through organizing, implementing and monitoring processes
• Ensures assigned function(s) in the Patient Access Department are performed in accordance with federal, state and/or hospital requirements
• Schedules and monitors new staff orientation and ongoing education for successful job performance
• Conducts annual performance appraisals for assigned team members
• Ensures departmental policies and procedures and job descriptions are current
• Monitors FTEs, operational and capital budget for the department
• Investigates budget variance and initiates corrective actions when necessary
• Supervises team by motivating, mentoring, coaching and providing guidance to team to deliver high quality, cost effective services
• Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility, and mentoring
• Keep apprised of leading Patient Access and Central Scheduling practices for implementation within UPH
• Provides direct supervision and leadership to staff to ensure effective, efficient operations, optimizing performance and continually improving quality in a vastly changing health care environment
• Develops procedures and policies for the operation of department, process and team members
• Maintain regular and consistent communication with staff, Director, and administration
• Share concerns with and/or escalate team issues to the Executive Director , Patient Access, as appropriate
• Establish, foster and maintain positive relationships with staff, Medical Staff, other departments, UPH departments (IT and CBO) and external customers (i.e., third party payors, auditors)
• Responsible for the monitoring of productivity and holds team members accountable for meeting metrics and standards
• Monitor metrics, data, and trends for the organization related to Patient Access and Central Scheduling function
• Share concerns, solutions and/or information with the Executive Director, Patient Access.

• Three years’ experience in Patient Access/ Patient Registration in a healthcare field
• 2 years of management experience 
• Experience with Epic preferred