Patient Service Coordinator 

Marshalltown Hospital 

As-Needed

The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members.  Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Marshalltown Hospital is focused on.

Coordinates and provides administrative support for nursing staff under the direction of the Executive Director or Nurse Manager.  Supports the delivery of the department’s services.  Contributes to the overall goals of the Emergency Department which in turn ensures high quality patient care.  Coordinates and manages patient consultations with various Providers in and out of the system. Coordinates daily call schedule for Providers including trauma events. Responsible for observing cardiac monitors, interpreting cardiac arrhythmias, reporting cardiac arrhythmias to nursing and medical staff.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Customer Service

• Greets and answers all patients, families, physicians and staff that present to the unit. Takes incoming phone calls and directs to appropriate personnel. Responds to call lights in person when appropriate or by phone. Communicates and coordinates any unresolved patient/family issues promptly to unit leadership including Providers.

Departmental/Administrative Support

• Works with manager to improve patient services. Serves as a resource for patients and patients' families needing direction or information. Communicates with charge nurse and supervisors for compliance.
• Coordinates daily call schedule for Providers
• Organizes and makes sure there are adequate supplies ordered from Staples and lets the manager know needs. Incoming supplies are maintained in a neat area and items are put away.  Make copies of any forms needed for use on the unit.  Maintains forms in the event electronic health record system is down.

Patient Care Coordination

• Responsible for observing cardiac monitors, interpreting cardiac arrhythmias, reporting cardiac arrhythmias to nursing and medical staff.
• Coordinates patient Emergency Room transfers between other hospital locations. Manages patient information to receiving hospital.
• Coordinates and manages patient consultations with various Providers in and out of the system.
• Ensures all appropriate documents are maintained and accurate for patient records. Facilitates incoming patient records through care system for continuum of care and to and from courts and other agencies.

Required

• Cardiac Arrhythmia Class completion within 6 months of hire
• Basic Life Support
• Mandatory Reporter within 6 months of Hire

Preferred

• Health Care Experience
• Customer Service Experience
• Medical Terminology Course