Shift: Monday - Friday | 8:30 AM - 5:00 PM

As a Respiratory Customer Care Specialist, you’ll play a vital role in ensuring a smooth and supportive start for patients entering our respiratory care services. You’ll manage incoming orders, assess patient needs, and coordinate the timing of services to deliver the highest level of care. In this role, you’ll serve as the key connection between patients, providers, and our respiratory team—gathering necessary documentation for insurance approvals, troubleshooting equipment concerns over the phone, scheduling appointments, and helping patients stay on track with their prescribed therapy. If you’re detail-oriented, compassionate, and thrive in a fast-paced healthcare environment, we’d love to have you on our team.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
• Respond to inquiries about respiratory equipment, supplies, and services.

• Process new equipment orders and ensure proper documentation.

• Verify prescriptions and insurance authorizations for respiratory equipment.

• Schedules patient appointments with the clinical team

Education:

• High School diploma

Minimum Experience:

• 6 months experience in a customer service-based environment.
• Knowledge of Medical Terminology
• Strong interpersonal, communication skills and ability to work as a collaborative team member.
• Strong organizational skills
• Strong computer skills
• Excellent customer service and verbal communication skills.
• Health insurance knowledge

Other:

• Use of usual and customary equipment used to perform essential functions of the position.

Apply Today!

• Ready to take the next step in your healthcare career? Apply now to join our team + make a meaningful impact in the lives of those we serve through compassionate care!