The Epic Application Analyst is responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.

The Epic Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

Hours: Monday-Friday, standard business hours + some on call work required 

Location: Remote - applicants preferrably reside in the UPH geography of Iowa, Illinois, or Wisconsin 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Project Management

• Leads and coordinates projects independently as assigned, demonstrating strong organizational and time management skills.
• Develops project plans and tracks progress, escalating as necessary when project issues arise, or deadlines are challenged.

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.

Operational Support and Improvement

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems.
• Creates and maintains technical documentation. Communicates necessary information to the required teams.
• Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.

• 2 years of experience with Epic support and technical experience in either computer science, information technology or medical terminology
• Epic Certification - Achieves and Maintains Epic Certification as Assigned
• Professional Billing experience 
• Knowledge of health care organization information systems processes