Home Medical Equipment - Waterloo, IA

Intake/Home Care Coordinator

Full Time - 1.0 FTE

Day Shift - Monday - Friday, 8:30 AM - 5:00 PM

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Coordinate In-Home Care Services – Schedule initial home care appointments, arrange equipment delivery, and obtain insurance authorizations. Utilize the home care coordination team to ensure seamless service for patients and referrals.

• Manage Patient Intake & Communication – Process incoming referrals, gather demographic and financial information, verify insurance benefits, and direct inquiries to the appropriate service lines. Maintain clear and professional communication with patients, referral sources, and third-party payers.

• Ensure Compliance & Customer Satisfaction – Maintain knowledge of regulations, follow up with patients, and provide excellent customer service. Assist with team coordination as needed, participate in on-call rotations, and uphold UnityPoint at Home’s reputation as a high-quality care provider.

• One year medical experience/previous health care or home care related Intake/Coding + customer service experience
• High-school diploma