Essential Functions:

·Performs clerical duties for therapists and staff (e.g., faxing, scanning, copying, activity creation, filing)

·Assists with the preparation and cleaning of equipment and treatment area

·Coordinates maintenance requests and maintains all departmental equipment

·Assists with transportation of patients as needed

·Orders supplies for the department

·If needed, under the direct supervision of a licensed therapy professional, the therapy technician may assist with treatment such as: exercise, gait, ADLs, adaptive equipment, therapeutic exercise, and communication

·Performs other tasks as requested

Key Accountability

• Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff
• Utilizes a family-centered approach (considering physical, psych/social, spiritual, educational, safety, and related criteria) appropriate to the age of the patients served
• Shows responsible and accountable management of human, fiscal, and material resources
• Accepts responsibility for maintaining and developing personal and professional skills and knowledge related to the work area assigned
• Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations
• Balances team and individual responsibilities; open and objective to other’s views; gives them welcome feedback; contributes to positive team goals; and puts the success of the team above own interests
• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately
• Practice reflects knowledge of HIPAA, DMV, OSHA and other federal/state regulatory agencies guiding healthcare

OTHER FUNCTIONS: The following are performed on an as needed basis:

·Provides support at front desk by assisting with phone answering, patient requests, and basic EPIC functions

• This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the IH-DM Hospital Emergency Incident Command System.Situations of a critical nature may require an individual to perform multiple tasks until additional support can be obtained
• Performs functions other than described due to extenuating circumstances

Basic UPH Performance Criteria

·Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines

·Demonstrates ability to meet business needs of department with regular, reliable attendance

·Employee maintains current licenses and/or certifications required for the position

·Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare

·Completes all annual education and competency requirements within the calendar year

·Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.Takes appropriate action on concerns reported by department staff related to compliance

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

• At least 16 years of age
• Must read, write, speak and comprehend English
• Must be able to communicate effectively (written and orally) with people of diverse professional, educational and lifestyle backgrounds

• Basic computer knowledge and skills preferred
• High school graduate or equivalent preferred

Experience:

• Passion to serve people

·One year experience in a medical setting preferred or experience as a therapy aide/tech/volunteer or current enrollment in a PT/OT/ST program

License(s)/Certification(s):

none

·BLS

Knowledge/Skills/Abilities:

Accountability

Adaptability

Collaboration

Communication-written & verbal

Decision making

Flexibility

Customer/patient focused

Interpersonal skills

Managing priorities/deadlines

Motivation

Multicultural sensitivity

Planning and organizing skills

Problem-solving

Professionalism

Teamwork

Other:

Use of usual and customary equipment used to perform essential functions of the position