RYC Support Services Technician Float

Hours Between 7:30am-9:00pm

Davenport, IA

This position is responsible for providing coverage in behavioral health specific service line offices with support service tasks during absences of the staff permanently assigned to those locations.  During trainings, partial or whole approved periods of PTO or for call outs this staff would be utilized to ensure there are no interruptions to patient care and would be responsible for maintaining 85% of normal permanent support’s work assignments.   

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Reception/Office Support 

• Answer the telephone promptly and direct calls to the appropriate departments. 
• Greet clients and the public; ascertain the purpose of their visit and direct them to the appropriate staff or location or assist with coordinating services. 
• Assist clinical staff with clerical requests. 
• Order and replenish office or clinical supplies. 
• Assist with coordination of crisis response when necessary. 

Registration 

• Accurately and thoroughly collects and records client demographics into electronic medical record. 
• Enter insurance and establish behavioral health guarantors. 
• Scanning of insurance cards and releases of information. 
• Explains registration paperwork to client and obtains required signatures on documents. 
• Collects copays and other self-pay balances. 

Scheduling. 

• Schedule initial and follow-up appointments for clients. 
• Manage registration work queues by reviewing upcoming appointments for funding and missing documentation. 
• Verify demographic information and complete screenings at each visit and update as necessary. 
• Verify RTE responses and update as appropriate.  
• Reschedule or cancel appointments as requested for provider schedule changes. 

Education: High School graduation (or GED) including courses in office procedures. 

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.