Telecart Technician (Non-Clinical)

Fort Dodge, IA 

36 hours per week, (3) 12 hour shifts per week 

Full-time Benefit Package

Telehealth Cart Technician-Non-Clinical (TCT) will be responsible for the setup, transporting, and troubleshooting of telehealth carts, such as dietician and speech therapy, used for virtual patient visits. TCT will ensure that all technology functions smoothly and provide support to healthcare professionals and patients in utilizing telehealth systems. TCT will assist with clear and reliable communication between patient and Telehealth professional during exam.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Transport and reposition telehealth cart across different rooms within the facility.
• Assists patients with compliance for exam as directed by Telehealth professional in a safe manner.
• Facilitates clear, reliable communication through telehealth professional and patient.
• Communicates with other members of the healthcare team to ensure continuity of care.
• Other duties as assigned within the scope of practice.
• Perform routine maintenance on telehealth cart to ensure operational efficiency.
• Identify potential issues with telehealth cart hardware, software or network connectivity and elevate to Biomed team as necessary.
• Follow safety protocols when working with electronic equipment and systems.

Education:

• High school diploma

License(s)/Certification(s):

• Mandatory Reporter certification.
• MOAB certification obtained with 6 months
• Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

• Writes, reads, comprehends and speaks fluent English
• Multicultural sensitivity
• Microsoft Office – basic computer skills.
• Customer/patient focused
• Critical thinking skills using independent judgment in making decisions