Provider Services Specialist

UnityPoint Clinic

Monday to Friday, 8 am to 5 pm

Full Time Benefit Package

Hybrid Role

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

As a Provider Services Specialist, you will be responsible for the provider experience from the time the provider signs a contract with UnityPoint through the provider’s first day of work. You are the providers’ “front door” to UnityPoint and act as an ambassador of the organization and the FOCUS values.   In this role, you will coordinate the provider’s onboarding to the organization and serve as a resource to functional and operational teams for new provider data and onboarding support, to include the following:

• Upload or transfer the provider in the Lawson system.
• Process any payments due to provider before the start date such as signing bonus, residency stipend, etc.
• Communicate with clinic administrator, regional leadership, human resources, and CVO on any start date changes.
• Coordinate and maintain a transparent tracking grid with status of each provider throughout the onboarding process.
• Set up CME account and initiate relocation; facilitate CME and relocation reimbursement for expenses related to onboarding.
• Ensure pre-hire paperwork and requirements are complete and send to contract assistant to put in employee file.
• Communicate the “first day” details by sending the orientation schedules, I9 requirements, and a campus map as applicable.
• Collaborate with the provider compensation and payroll teams to validate that the first paycheck is in accordance with the provider employment agreement.
• Support the hospital privileging and payer enrollment process.
• Assist the provider with licensure/CSA/DEA acquisition.
• Monitor provider application and provide support as needed.
• Hold weekly credentialing calls to track enrollment status of new providers; report status to operations leaders and notify of any start date risk.
• Maintain regular communication with the new provider throughout the onboarding process.
• Assign “Connect the Doc” buddies and facilitate introductions.
• Assist relocating providers with community information and requests as needed.
• Notify compliance/risk management of new providers through the Source of Truth reporting.
• Collect new provider profile and facilitate professional headshot; ensure submission of profile and headshot to the local marketing team.
• Act as liaison for all provider questions and coordinate a timely response and follow-up for any issues.
• Perform other duties as assigned by Manager of Provider Services to facilitate the smooth and effective operations of Physician/Provider Onboarding.

• Associates Degree preferred or equivalent work experience. 
• Credentialing experience and processes driven / process improvement work experience preferred.
• Two years of experience with a healthcare organization preferred.
• Must be a self-starter and have strong attention to detail.