Patient Access Team Lead

Full Time; M-F 9:30am-6:00pm

Flexible Schedule and Weekend On Call rotation Required

Rock Island, IL

The Patient Access Team Lead is responsible to function as a Patient Access Associate in addition to other administrative responsibilities. When these functions are completed with accuracy this process will ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.   

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file
  • Documentation would include but not be limited to consents, Advanced Beneficiary Notice (ABN), Medical Necessity, Pre-Authorization
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Ensure accounts have a valid provider order on file when applicable (transcribe and scan when required)
• Properly maintains required work regarding collections, balancing of cash drawers, and posting to patient accounts. Must understand patient options for financial assistance & payment plans.
• Properly maintains Patient Access performance goals including Point of Service, Denials, Arrived in Errors, etc.
• Documents on accounts using hospital account note with activity comments to ensure easy account follow up.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Instrumental in training new Patient Access staff.
• Maintain ability to perform roles associated with Kiosk registration processes including but not limited to greeter and promoter
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. 
• Arranges or assists with patient transport as necessary.
• Monitors and maintains multiple work queues as instructed and assigned

Education: 

High School graduate or GED equivalent is required

Experience:

Prior leadership experience or Patient Access/Revenue Cycle related experience

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.