Patient Access Associate

Full-time, .86 FTE 

Weekends: Friday, Saturday & Sunday, 7:00 am - 7:00 pm

The Patient Access department provides quality services in registration, scheduling, and other support processes to patients, providers, and payers throughout the Patient's healthcare experience. Staff is responsible for timely, accurate and courteous registration of each patient prior to the delivery of care. the Patient Access department provides services to supply the foundation for medical records, billing and collections.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Obtains demographic and financial information during the registration process to ensure the correct patient has been registered.
• Ensures pre-certification requirements have been met and signatures obtained on all paperwork.
• Correctly identifies and maintains competency using insurance matrix for all contracted insurance plans to ensure maximum financial reimbursement for the hospital. Verifies insurance eligibility accessing online resources. Reads return responses to ensure that there's active coverage on the account for the date of service.
• Collects the self-pay portion of a patient's out-of-pocket expenses at the time of registration, provides receipt of payment to the patient or other responsible party.
• Multi-tasks and stays on track in a very busy work environment with multiple distractions.
• Responsible for know and following HIPAA regulations and adheres to hospital confidentiality policies and procedures.

Education:

• High School diploma/GED required.

Other:

• Must have excellent customer service skills. Must be able to read, write and speak fluent English and communicate in a professional, friendly, and helpful manner.