Greets patients and visitors, determines their needs, and directs them in a pleasant and professional manner.  Answers the telephone, takes messages, schedules appointments, and receives payments and issues receipts.  Obtains and enters accurate demographic and insurance information.  Performs other tasks as requested, both clerical and administrative. 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Customer Service 

• Greets patients and visitors and obtains accurate information and signatures for office records.
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver’s licenses. 
• Adhere to all confidentiality policies and procedures. 
• Answers telephone calls promptly and accurately.  Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of IH-DM.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.   
• Open and / or closes the clinic following specific guidelines of the individual clinic.

Department Support 

• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. 
• Perform functions other than described due to extenuating circumstances.
• Other duties as assigned. 

EDUCATION:

• Ability to read, write, speak and comprehend fluent English.
• High school graduate or equivalent.

EXPERIENCE:

• Previous experience in a medical office, registering patients, preferred. 
• Working knowledge of medical terminology preferred.
• Third-party payer experience helpful.
• Customer service experiene preferred.

LICENSES / CERTIFICATIONS:

• Patient Access Certificate preferred.

KNOWLEDGE/SKILLS/ABILITIES: may include but are not limited to:

• Risks inherent to working in a health care facility. 
• High stress levels due to constant interruptions, high volume, urgency of issues, and interactions with a wide variety of individuals. 
• Must be able to maintain a calm, caring and professional manner.
• Accurate data entry and spelling accuracy required. 
• Typing skills forty words per minute or keyboard equivalent required.
• Good communication and listening skills with people of diverse professional, educational and lifestyle backgrounds; multicultural sensitivity.
• Ability to understand and clearly communicate with a wide variety of individuals. 
• Must possess good organizational skills. 
• Must be self-directed and accurate.
• Microsoft Office basic computer skills.