Day Shift, Full-time

Location: On-site in Des Moines, IA with occasional travel.

The System Transfer Center Manager has 24-hour accountability for the UPH Patient Transfer Center. The manager is responsible for creating a safe, healthy, positive, and professional culture where team members can work together effectively to serve patients seeking care at UPH. The Manager will offer continual growth opportunities for the team consistent with the vision and mission on UnityPoint Health with emphasis on a positive experience for patients, teams, and the communities we serve.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Operations:

• Ensuring 24/7 staffing of the system transfer center in a cost-effective manner
• Assumes responsibility for operational budget development, monitoring, analysis, and variance reporting.
• Effectively utilizes tools provided for financial, quality, and staffing monitoring and management.
• Remains knowledgeable of Human Resource labor laws including those pertinent to hiring, FMLA, short- and long-term disability, etc.
• Complies with Human Resources policies, procedures, and processes regarding recruitment, interviewing, hiring, orientation, retention and performance management
• Assumes accountability for the orientation plans of new team members and the annual competency plans for staff; aligns plans with department goals and desired outcomes.
• Creates overall plan and goals for department orientation plans as needed to assure successful integration of the team member into the organization.
• Utilizes available tools and data to measure and monitor performance related to knowledge around Key Performance Indicators, Nurse Sensitive Indicators, Balanced Scorecard, Patient Experience scores. Creates action plans for areas needing improvement.
• Focuses on a culture of safety by proactively seeking safety concerns and promptly reporting and/or responding to incident reports using root cause analysis and process improvement tools.
• Complies with regulatory requirements of such agencies as Department of Public Health, DNV, OSHA, etc. that are related to customer, team member, and environmental safety.
• Establishes departmental goals which are aligned with the strategic goals and plan of the organization; continuously monitors of progress toward goals.
• Analyzes care provided within area of responsibility from a systems perspective. Collaborates with other leaders to improve care coordination between areas and levels of care.

Leading People and Personal Leadership Development:

• Establishes an environmental culture for retention as evidenced by results of team member engagement surveys and workforce data. Utilizes survey data to make improvements in the work environment based on team member feedback.
• Establishes a culture of trust with team members through team member rounding and timely, effective coaching and performance management. Helps team members set goals to optimize personal and departmental performance.
• Supports and continually develops shared governance structure in the department and at the organizational level. Serves as a role model to staff and peers in supporting the strategies and tactics of the nursing enterprise.
• Facilitates discussion on career planning and personal development with all staff. Works collaboratively with staff to create and execute a personal development plans as a retention strategy.

Education:

• Bachelors in Nursing
• Preferred: Masters in Nursing, or other Heathcare related field or MBA

Experience: 

• Hospital Management experience
• Preferred: Emergency Department or Critical Care Manager

Licenses/Certifications: 

• Must be licensed as a Registered Nurse in the state which you practice and/or hold an active Compact/Multi-State RN license.
  
• BLS (within 180 days of hire)

Knowledge/Skills/Abilities:

• Fluency in Microsoft Tools and EPIC
• Excellent written and verbal communication skills

• Experience in staff scheduling