Public Safety Officers provide positive customer relations with guests, employees, and co-workers while providing a safe and secure environment. The Public Safety Officer undertakes activities designed to identify, deter, abate, or correct situations; both routine and emergent that are within the scope of responsibility for the department, as they occur on hospital owned or controlled property. Assists with patients, visitors, and staff as needed or requested. Records relevant calls, monitors security cameras, and other equipment as directed.
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· Promote positive customer relations with guests, employees, and co-workers. Assist visitors with locating departments and services.
· Investigate and document all security incidents.
· Monitor conduct of visitors on premises, confront unauthorized persons for questioning as needed
· Manage situations involving persons who are disorderly, uncooperative, mentally unstable, intoxicated, emotionally unstable and/or domestic disputes.
· Conducts fire drills, responds to elevator emergencies, fire alarm systems, completes morgue duties, search at risk patients, perform drug screening duties, secure helipad for helicopter operations.
· Jump-start and employees' and visitors' vehicles as needed.
· Enforce the parking and smoking policies.
· Patrol hospital buildings and premises to prevent fire, theft, vandalism, and intruders.
· Monitor, manage and respond to hospital security systems such as cameras systems, panic alarms, access control systems, infant abduction systems and wandering systems.
· Drive hospital vehicles to conduct security rounds at UnityPoint Health-Fort Dodge
properties.
· Utilize door access and closed caption TV (CCTV) systems to monitor safety and security of staff, patients and visitors.
Education:
High school diploma or its equivalent.
Experience:
Two years’ experience as a Public Safety Officer or related profession desirable
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
Must be able to drive all kinds of vehicles in a safe manner, including manual transmissions. Ability to work effectively with others and to communicate effectively verbally. Integrity, initiative, flexibility and friendliness. Must be able to be covered by TRMC insurance. Demonstrate strong ability to learn, retain and use a wide variety of information to be used in directing anyone presenting themselves for service. Reflect a professional, well-groomed pleasant image to the public. Interacts well with others. Demonstrates excellent customer service skills.
Other:
Portable radio, fire safety equipment, master keys, pepper gas, communications equipment, computer, CCTV, metal detector, door access and surveillance equipment.
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