Senior Clinic Administrator 

Dubuque, IA

Monday-Friday 8:00AM-5:00PM

Full Time Benefits

The Senior Clinic Administrator is responsible for the operational performance in one or several medical office practices or departments and monitors the activities of all office operations components to ensure the clinic or department meets its objectives. Advises and seeks consent from the organization’s leadership team to coordinate and manage the activities in the clinic or department.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Relationship Building
• Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, teamwork and staff development.
• Act as a liaison between physicians and advanced practice providers and the organization’s leadership team to achieve effective communication and optimal operational processes.
• Partnering with associate medical director on performance and talent management
• Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs for new staff members.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Consultant on and final decision maker with respect to employee relations situations; informing and partnering with director on high level employee situations.
• Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
• Schedule and conduct monthly staff and provider meetings at each clinic and ensure proper follow-up as needed.
• Round with all members of the clinic or department on an interval established with the director of operations.
• Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.

Departmental Support
• Full authority over daily operations.
• Possess in–depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
• Provide leadership within the clinic or department setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
• Oversee the day-to-day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
• Follow protocols and policies in decision making.
• Identify and resolve operational issues.
• Seek guidance from director of clinic operations as needed.

Financial Management
• Responsible for financial operations of the clinic. Including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, budget preparation, reviewing required reports and monthly financial statements and monitoring accounts receivable.
• Participate in annual budgeting process and budget development as directed.
• Ensuring electronic health record workqueues are managed daily.

Compliance
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Maintain regular and consistent attendance at work.
• Maintain compliance with Personnel policies and procedures.
• Monitor all environmental conditions in order to secure protected health information.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

Strategic Planning
• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Implement and sustain UnityPoint Clinic strategic initiatives.
• Perform other duties as requested by the organizations management team and the providers to facilitate the smooth and effective operations of the office.

Education

• Bachelor’s degree required OR a combination of education and experience.

Experience

• 5+ years of leadership experience – Minimum 4 year’s clinical management experience or equivalent healthcare management experience.
• Experience with and knowledge of process improvement.
• Experience in accounts receivable, to include billing, collection, ICD-9 and CPT coding.

License(s)/Certification(s)

• Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities

• Strong interpersonal skills.
• Strong computer skills.
• Strong supervisory and leadership skills.
• Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
• Knowledge of personnel administration and patient relation principles.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures.