Care Coordinator – Intensive Care Management

UnityPoint Health – Black Hawk Grundy Mental Health Center

Shift: Full-time; M-F; Days

Benefits Eligible 

Sign-On Bonus Eligible - $5,000 paid out over 1 year

Responds to the needs of adults receiving Habilitation Services or Children on the Child Mental Health Waiver. This position will provide whole-person care coordination across medical, behavioral, and social service community systems while ensuring all habilitation and child mental health waiver rules are met. 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Perform Annual assessments for habilitation or child mental health waiver services as required by Iowa Code, Iowa Medicaid Enterprise, and Managed Care Company.
• Complete Home and Community Base Services community housing assessments annually.
• Generate social histories as required by Iowa Code.
• Guide members to establish person centered goals in order for them to be successful living in the community through assessment and planning completed by the Intensive Care Manager.
• Develop person centered treatment plans per Iowa Code guidelines.
• Request service authorizations from Iowa Medicaid Enterprise or managed care companies for habilitation or child mental health waiver services.
• Evaluate if services are being furnished in accordance with the member’s service plan, including the amount of service provided and the member’s attendance and participation in the service. 
• Determine if services in the service plan are adequate, including the member’s progress toward achieving the goals and actions determined in the treatment plan. 
• Appraise changes in the needs or status of the member, make necessary adjustments in the service plan and service arrangements with the providers.  Conduct home visits/face to face visits and contact members by phone as required by Iowa Code.
• Document home visits, face to face visits, phone calls and collateral contacts in Electronic Health Record.
• Track due dates for assessments, social histories and treatment plans. Adhere to time sensitive deadlines to ensure members services do not lapse.
• Address treatment barriers for each low to moderate risk patient. Refer high risk patients to Nurse Care Manager.

• Promote patient’s health and ensure that all personal health goals are included in person-centered care management plans.

• Facilitate meetings, staffing, care plan conferences, etc. related to enrolled members.

• Establish relationships with habilitation and child mental health waiver service providers. 

• Maintain relationships with Managed Care Company and Iowa Medicaid Enterprise.
• Documentation of services using the Center’s Electronic Health Record and other Provider Portals as required.
• Maintain patient confidence and protect operations by keeping information confidential.
• Participation in meeting performance measures and continuous quality improvement activities, including data collection, tracking, and analysis.

• Adhere to all policies and procedures set forth by UnityPoint Health and other funding sources.

• Accomplish all tasks as appropriately assigned or requested.  

Minimum Requirements:

• Bachelor’s Degree in a Human Service-related field
• One-year experience working with adults and/or children with mental illness. 
• Valid driver’s license
• Write read, comprehend, and speak fluent English

• Demonstrate excellent customer service and collaborate with physicians, members, visitors, staff, and the health care community.

Preferred:

• Two to four years’ experience working with adults and/or children with mental illness.
• Knowledge of habilitation services and child mental health waiver services.
• Knowledge of community resources.