UnityPoint Health - Allen Hospital 

Emergency Department

FTE .90 Full Time Benefits Hours-2300-0700/1900-0700 (Every 5th weekend)

The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:

1. Serving them before they ask for assistance (initiative)
2. Helping each other (teamwork)
3. Acknowledging concerns (empathy)
4. Respecting privacy and dignity (courtesy)
5. Explain what is happening

Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the department’s services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Greets and answers all patients, families, physicians, staff that present to the unit.
• Takes incoming phone calls and directs to appropriate personnel. Responds to call lights in person when appropriate or by phone.
• Communicates and coordinates any unresolved patient/family issues promptly to unit leadership including Providers.
• Works with manager to improve patient services.
• Serves as a resource for patients and patients' families needing direction or information.
• Communicates with charge nurse and supervisors for compliance.
• Responsible for observing cardiac monitors, interpreting cardiac arrhythmias, reporting cardiac arrhythmias to nursing and medical staff.
• Ensures all appropriate documents are maintained and accurate for patient records.
• Facilitates incoming patient records through care system for continuum of care and to and from courts and other agencies. 
• Organizes and makes sure there are adequate supplies ordered from Office Max and lets the manager know needs.  Incoming supplies are maintained in a neat area and items are put away. 
• Make copies of any forms needed for use on the unit.  Maintains forms in the event electronic health record system is down.
• Coordinates daily call schedule for Providers including trauma events.
• Coordinates patient Emergency Room transfers between other hospital locations.
• Manages patient information to receiving hospital.
• Coordinates and manages patient consultations with various Providers in and out of the system.

• High School diploma or GED
• Minimum of 2 years secretarial or comparable work experience or equivalent education.
• Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.
• Use of usual and customary equipment used to perform essential functions of the position.
• Ability to read, write and speak English.
• Excellent telephone manner, respect for confidentiality.
• Ability to work for a large multitude of the management team and physicians.
• Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently