Support Services Technician

Open Shifts Available:

• Part-Time; Monday-Thursday; 2:00pm-7:00pm
  • Location:  Davenport, IA
• Full-Time; Monday-Thursday; 7:30am-4:00pm + Friday 7:30am-4:00pm
  • Location:  Davenport, IA
• Full-Time; Monday-Friday; 8:00am-4:30pm
  • Location:  Moline, IL

This position is responsible for providing support services for clients surrounding activities of daily living. Throughout the day work includes monitoring client activity, interacting with clients, and documenting client activity. This position assists with maintaining a therapeutic, safe environment utilizing the Robert Young Center guiding principles of trauma informed care.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Answer the telephone promptly and direct calls to the appropriate staff.
• Greet clients and the public; ascertain the purpose of their visit and direct them to the appropriate staff or location.
• Assist clinical staff with clerical requests.
• Order and replenish office or clinical supplies.
• Enter insurance and financial data into electronic medical record and pull down to all open programs.
• Scan insurance cards.
• Collects copays and other self-pay balances and writes receipts.Schedule follow-up appointments for active clients.

Education:

• High school diploma or equivalent.

Experience:

• Experience in admitting, registration, and/or insurance verification or other office setting in a hospital, preferred.

License(s)/Certification(s):

• None

Knowledge/Skills/Abilities:

• Skills in the operations of computers and other office equipment including Microsoft Office
• Communication skills both written and verbal
• Customer Service Focused

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.  

#RYCJessi