Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list).  Do not include if less than 5% of work time is spent on this duty.  Be specific without giving explicit instructions on how to perform the task.  Do not include duties that are to be performed in the future.  Duties should be action oriented and avoid vague or general statements. 

% of Time

(annually)

Education

·         The associate is aware of hospital and department compliance for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.

·         Successfully completes hospital-wide orientation, annual hospital competencies and department/unit specific competencies.

·         For the safety of our patients and co-workers, St. Luke’s Hospital requires seasonal and job related vaccinations.  This is reviewed regularly during periodic health assessments.

·         Maintain departmental compliance with all regulatory/accreditation requirements. Implement policies and procedures that direct and support the provisions of services within regulatory guidelines.

·         Facilitates orientation, in-service, on the job training and continuing education programming to meet identified staff development needs.

·         Facilitates the completion of annual competencies and performance appraisals with all assigned direct reports

·         Collaborate with hospital and departmental staff and regulatory agencies to provide in-services and education opportunities to increase knowledge and ability to provide customer service.

·         Develop and implement department policies and procedures that guide and support the provision of service. Manage service and staff performance in relation to those standards, policies and procedures. Develop standards of accountability and reporting

20 %

Customer Service

·         Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.

·         Communicates activities within the department to the Environmental Services Manager and other supervisory personnel as they affect operations.

·         Oversees timely completion of cleaning of rooms upon dismissal or transfer from St. Luke’s Hospital and assures a sanitary environment and a positive comfortable impression for incoming patients/families.

20 %

Management

·         The Environmental Services Supervisor is a member of the management team that promotes the philosophy, programs, and initiatives of St. Luke’s Hospital and the Environmental Services Department.

·         Coordinate work of associates in assigned area of responsibility.

·         Supervise use of chemicals, tools and equipment for safety and appropriateness.

·         Oversee staffing to ensure operations within established operating budget guidelines.

·         Develop improved Environmental Services delivery team structures and process for specific customer focused areas

·         Conduct personnel functions including hiring, and counseling. Seek and retain personnel with the attitude, qualifications and competence to support the skill level required and the standards established for the department.

·         Performs other duties as assigned as work is expected to vary with changing needs and priorities.

30  %

Quality of Care

·         Leadership that provides a personal example of relationship building, enthusiasm, servant leadership, continuous development of people, and continuous quality improvement for department associates.

·         Create and foster an environment of growth and development, in which both the individual and the organization benefit.

·         Responsible for a safe, sanitary environment for patients, families, and associates in all areas of St. Luke’s Hospital.

·         Continuously seek ways to improve quality, increase utilization and decrease cost of service/products.

·         Conduct monthly inspections to monitor quality and initiate work requests for necessary repairs.

20 %

Basic UPH Performance Criteria         

·         Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·         Demonstrates ability to meet business needs of department with regular, reliable attendance.

·         Employee maintains current licenses and/or certifications required for the position.

·         Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·         Completes all annual education and competency requirements within the calendar year.

·         Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·         Leverage the skills and abilities of each person to enable great teams.

·         Collaborate across departments, facilities, business units and regions.

·         Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment: 

·         Connect with each person treating them with courtesy, compassion, empathy and respect

·         Enthusiastically engage in our work.

·         Accountable for our individual actions and our team performance.

·         Responsible for solving problems regardless of the origin.

Champion Excellence:

·         Commit to the best outcomes and highest quality.

·         Have a relentless focus on exceeding expectations.

·         Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·         Embrace and promote innovation and transformation.

·         Create partnerships that improve care delivery in our communities.

·         Have the courage to challenge the status quo.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

·         Must be at least 18 years old.

·         High School graduate required, college graduate preferred, although not required.

Experience:

·         Writes, reads, comprehends and speaks fluent English.

·         One to two years of experience in Environmental Services or other service related leadership experience in a health care environment.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

Customer/patient focused

Leadership skills

Communication- written & verbal

Microsoft Office

Technical aptitude-ability to learn new systems quickly

Professionalism

Self-development

Problem-solving

Other:

•Able to work well with all customers, coworkers and direct reports.

•Demonstrate a cooperative, courteous and dependable working performance.

•Possess high integrity and retain confidentiality at all times.

•Maintain effective interdepartmental, intradepartmental relationships and communications to foster a customer service attitude and to cooperatively provide quality service to the organization and to the community.

•Serves customers of all ages and should demonstrate understanding of the various expected changes throughout the life span to better serve customers and support staff in appropriate service delivery.