Public Safety Dispatcher

Full-Time; FTE 1.0

3:00pm-11:00pm

Rock Island, IL

As a vital link in the communication process of Trinity Medical Center, the switchboard operator has responsibility for processing all incoming and outgoing calls via the Medical Centers main switchboard.  All interaction must be timely and courteous, maintaining confidentiality at all times.  Ability to respond calmly but quickly to all codes/drills is required in this position. 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Answer all incoming and places outgoing calls promptly and courteously, maintaining confidentiality. 
• Maintains up to date knowledge of code procedures and paging system, completing and logging all codes quickly and accurately. 
• Utilization of Vocera and Blackboard Connect for communication of codes. 
• Utilization of computer with Windows Word, Excel and Outlook for communication and logs of emergency codes. 
• Maintains current phone listings for employees, hospitals, internal departments, and on-call after hour’s schedule. 
• Monitors and logs security alert and facilities alert panels as well as keys for other departments. 
• Provides information after hours about hospital policies and activities as appropriate.  Serves as a resource to callers for internal contact needs. 
• Demonstrates familiarity with all physical aspects of Trinity facilities and is able to correctly direct to desired location over the phone. 
• Demonstrates working knowledge of computer system as well as internet as it pertains to accessing information or services. 
• Listens with the ability to anticipate problems and appropriately intervene. 
• Maintains and logs all patient belongings in safe accurately.

Education: High school graduate or GED equivalent.

Experience:Knowledge of Excel, Word, and Outlook

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.