The Laboratory Technical Supervisor is responsible, under the direction of a Pathologist and the Manager, for the management of personnel as well as assuring good laboratory practice for assigned pre-analytic, analytic and post analytic workflows. The Laboratory Technical Supervisor responsibilities include:  1) supervision of key processes and the team members performing that work (CLIA waived, moderately and highly complex testing), 2) training and developing team members, 3) scheduling and staffing to workload, 4) lean process improvement, 5) as applicable, serving in the role as a General Supervisor and/or Technical Consultant for regulatory compliance, accreditation and inspection readiness.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Exceptional Care Delivery

• Supervises and builds professional and developmental relationships with team members, up to 15 assigned.
• Continually improves the work performance of self/others by proactively applying new knowledge/skills and training and/or supporting others within or outside the department.
• Assists with the resolution of complex problems and issues, utilizing resources as needed and providing consultation and advice.
• Greets everyone with a pleasant and professional manner, using patient experience best practice guidelines (AIDET, 5/10 Rule and No-Point, etc).
• Identifies patients and samples using two patient identifiers, always labeling samples in the presence of the patient.
• Achieves mastery of the key processes and procedures with assigned oversite.
• Performs CLIA waived, moderately and highly complex testing, where applicable, in accordance with manufacturer specifications using good laboratory practice.
• Actively shares knowledge of computer programs and systems for patient identification, order, sample tracking, reporting test results.
• Role models the use of supply items in a cost effective manner, recognizing when to reorder, and assisting with unpacking and/or restocking items consistent with Kanban workflows.
• Achieves advanced understanding of workflows to answer team member and provider questions in a way that assures mutual understanding.
• Assists in developing and assuring the continuing effectiveness and quality improvement activities of assigned workflows.
• Assists with development of the competency assessment program to ensure a properly functioning process that meets regulatory requirements.

Committed Team

• Works on administrative activities and on clinical workload as scheduling, staffing and workload allows. Scheduling is at the discretion of a Manager.
• Assists Laboratory Managers in the day to day operations, including on-call responsibilities as assigned.
• Communicates clearly, openly, and consistently with management and team members to assure common access to hospital and department information to promote trust and confidence.
• Prioritizes work in the best interest of the patient, sharing the work with team members.
• Develops and leads training programs for new employees and students, being helpful and supportive in delegating their teaching.
• Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
• Attends department huddles, staff meetings and other required training.
• Checks emails regularly for huddle minutes and important communications relevant to assignment.

Education:

High School diploma or equivalent. Advanced degree such as AA, BA or BS preferred.

Experience:

At least 1 years of clinical laboratory or similar healthcare experience.
Two (2) years of experience in a supervisory or other leadership role is preferred.

Phlebotomy, adult education and client service experience strongly recommended.

License(s)/Certification(s):

MLS, MLT or MLA (ASCP) certified or equivalent upon hire, or within 12 months of employment and/or eligibility.

Exam eligible candidates must attempt the exam within 9 months of hire to allow time for retesting if needed within the 12 month timeframe.

Must maintain active certification throughout employment.

Valid driver’s license when driving any vehicle for work-related reasons.