UnityPoint-St. Luke's

Part-Time

Weekends (Sat 7am-7pm & Sun 7am-3pm)

Creates accurate and thorough registration for each patient visit.  Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful billing submission.  Collects patient liability before or at the time of service as defined by the patient’s insurance plan.  Interact in a customer focused and compassionate manner to ensure patient’s needs are met.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Registration and Data Integrity

• Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy.
• Consistently schedules, registers, and obtains signatures.
• All data collection from patient and or guarantor should be accurate, complete and compliant.
• Follows all policy and procedures related to optimal financial performance.
• Utilizes tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility to ensure accuracy.
• Understands and communicates patient benefit information and follows collection guidelines.
• Understand and execute downtime procedures.
• Maintains ability to perform roles associated with Kiosk registration process including but not limited to greeter and promoter.

Customer Service

• Demonstrates UnityPoint’s FOCUS Values in all actions and interactions.
• Consistently uses ADIET and no point policy in all interactions.
• Greets all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience.
• Answer telephone calls in a clear, calm, and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally
• Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site.

Financial Services/Billing

• Knowledgeable of self-pay or underinsured patient policies and refers to the appropriate teams for resolution.
• Ensures accuracy of data collection by resolving registration errors as assigned by work queues.
• Understands requirements for authorization and medical necessity.
• Uses standardized tools to identify missed information and secure proper documentation.
• Ensures financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing.
• Utilizes estimate tools within EPIC to accurately present financial liability.
• Professionally processes the collection of financial liability and facilitate payment arrangements.

Collaboration and Team Synergy

• Supports and contributes to department goals by attending department meetings and participating in performance improvement activities.
• Anticipates the need to assist coworkers and adapt to staff coverage at any registration areas/sites.
• Assist new hires in training process.
• Demonstrates teamwork by working, acting, thinking and collaborating as a team while supporting team decisions.
• Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner.
• Promote and celebrate team achievements.

High School diploma or equivalent.

Attentive to detail

Positive customer service skills

Typing speed and accuracy of a minimum of 40 wpm.

Writes, reads, comprehends, and speaks fluent English.

Basic computer knowledge using word processing, spreadsheets, email and web browser.

Valid Drivers License