Responsible for supervising day-to-day billing operations of the assigned billing service and for oversight of pre-certification and verification process for patient insurance information. Coach and mentor team members and assign tasks to ensure that the team's resources are used effectively. Respond to more complex, escalated inquiries from team members and check the work of others to ensure that the payroll is processed accurately.

Location: Remote, applicants preferably reside within the UnityPoint Health geographies of Iowa, Illinois, or Wisconsin

Hours: Monday-Friday 8am-5pm 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Provides leadership to ensure effective, efficient office operations, optimizing performance and continually improving quality outcomes in a vastly changing health care environment.
• Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
• Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel and insurance companies to foster an environment, of openness, trust, teamwork and staff development.
• Demonstrate sound fiscal management of operation through the elimination of waste.
• Coordinates and plans monthly staff meetings.
• Responsible for all aspects of hiring, interviewing and selecting staff
• Establishes productivity guidelines and monitors productivity and errors of staff.
• Recommends and implements training based on these reports.
• Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals.
• Works with the manager and trainer to develop an effective training program for new staff and ongoing training for existing staff.
• Completes annual performance appraisals for direct reports.
• Provides computer support to CBO staff. Computer system depends on supervisor’s particular area. Examples of computer systems are LastWord, CareMedic, Softco/PC Doc, PCAP.

• High School Diploma 
• Two years experience in patient accounting, healthcare insurance or healthcare collections.
• Strong supervisory and leadership skills Excellent written and verbal communications
• Knowledge of diagnostic and procedural coding requirements in conjunction with submission of insurance claims to third party payers.
• Knowledge of personnel administration and patient relation principles.