As a member of the interdisciplinary team, the Patient Service Representative (PSR) contributes professionally in the provision and management of care to patients and their families and lives the philosophy of UnityPoint Health in collaboration with other care givers. This position is the “face” of UnityPoint Health to patients, therefore requires excellence in customer service and communication.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. 

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     

-Expect paid time off, parental leave, 401K matching and an employee recognition program.   

-Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

-Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Registration

• Accurately verifies patients using two unique patient identifiers.
• Obtains patient demographics as well as health insurance coverage and co-payment collections at the time of service.
• Schedules patients according to office guidelines.
• Assists in management of provider schedules to accommodate provider requests and patient needs.
• Assists in care coordination across the health care continuum.
• Attends to office phones while using excellent customer service messaging.
• Collaborates with providers and professional health care team to assure patient needs are addressed in a timely manner.

Professionalism/Teamwork

• Maintains courteous, caring and professional demeanor to all individuals.
• Maintains flexibility by demonstrating an ability and willingness to perform a variety of duties and accept changes or additions to assignments.
• Cooperates in planning, implementing, and supporting decisions.

Education: 

• High School Diploma or GED

Experience: 

• Prefer someone with at least (1) one year of customer service experience

License(s)/Certification(s): 

• Must possess and maintain current Basic Life Support (BLS) certification or obtain within 3 months from date of hire