Cafeteria Lead

UnityPoint Health - Allen 

Shift: Full-time; Start time varies

Benefits Eligible 

Assists in the direction of all Nutrition Services functions and ensures compliance with the established standards. Establishes and maintains effective working relationships with staff to provide a unified approach to meal service. Provides customer service to guests of the cafeteria and assist in maintaining cleanliness of serving area and dining room as well as directing other staff in performing the same duties.  The individual will be proficient in opening and closing duties in the cafeteria as well as cash handling responsibilities. Cross-train in areas as the need arises. Perform task as requested by manager on a weekly, bi-weekly, or monthly basis. Lead all aspects in Nutrition Services and advise the employees working to ensure timely and effective service of the customers and patients.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Greet and interact with all customers
• Assist in serving food at the various stations in the cafeteria.
• Maintain appearance and product levels of self-service areas in the cafeteria.
• Demonstrate proficient knowledge of all cafeteria equipment and assist n troubleshooting in event of equipment malfunctions.
• Respond to customer questions and concerns regarding food or service and provide service recovery when needed.
• Daily direction of staff to maintain cleanliness of cafeteria
• Monitor food and equipment temperatures.
• Assist in appropriate handling of food items to promote quality and reduce food waste.
• Follow cash handling and cash register policies and procedures.
• Responsible for proficiency in opening and closing register operations and securing cash.
• Assists in entry and maintenance of menu items in the cash register.
• Direct staff in completion of duties.
• Monthly scheduling of staff. 
• Monitors staffing levels and suggests adjustments to manager as needed based on absences or customer traffic levels.
• Assist in inventory of food and supplies, training and education/development of new employees and in retail promotion planning and implementation

• High School diploma or equivalent or post-secondary education.
• Two years of experience in food service or customer service.
• One year cash handling experience.
• Valid driver’s license when driving any vehicle for work-related reasons.
• ServSafe Food Safety current certification or plan to complete within 6 months of hire.
• Read, write, and speak fluent English.
• Basic computer skills including proficiency with email.
• Critical thinking skills with problem solving.