The Physician Support Analyst provides analytical support to the Director of Operations and Assistant Vice President of Operations related to physician production, quality, and clinic operations.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Support analytical projects: formulate methodology, establish data requirements, identify client deliverables, determine tasks and timing
• Maintain a working knowledge of the data sources to report findings accurately and efficiently in a meaningful and understandable manner.
• Execute analyses and make the results accessible and relevant to a wide variety of users
• Develops and refines analysis templates for problem diagnosis and opportunity assessment
• Collaborate effectively with other analytical team members
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Contribute to the creation of a culture of innovation, learning, teamwork, and professional practice, consistent with the mission, vision and values of the organization
• Establish effective mechanisms of communication with staff, providers, and the management team to foster an environment of openness, trust and teamwork.
• Behaves in a manner consistent to all policies and procedures and safety guidelines
• Completes special projects and management reports as assigned.
• Balance team and individual responsibilities putting team success above own interests. 
• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
• Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. 
• Takes appropriate action on concerns reported by department staff related to compliance.

EDUCATION: 

- Two-year associate degree or equivalent experience.

- Bachelor degree preferred.

EXPERIENCE:  

- Two years’ experience in analytics or healthcare operations setting, including one year with personal computer applications and business metrics.

KNOWLEDGE/SKILLS/ABILITES:  

- Writes, reads, comprehends and speaks fluent English. 

- Multicultural sensitivity. 

- Microsoft Office – basic computer skills.  

- Customer/patient focused. 

- Critical thinking skills using independent judgment in making decisions. 

- Must have attention to detail. 

- Must be able to multitask and stay on track with completing job functions in a very busy work environment with multiple distractions. 

- Ability to adapt to frequent changes in insurance plans, hospital and departmental procedures, job functions and new technology. 

- Use of usual and customary equipment used to perform essential functions of the position.

- Work may occasionally require travel to other UPH facilities; may drive a UPH vehicle, rental, or own vehicle.