In the Epic Instructional Design Analyst role, candidates can expect to work collaboratively with stakeholders to develop and implement application training programs to support the electronic health record (EHR). This position uses learning theory and technical knowledge to create an educational experience for learners that successfully teaches them new information or improves their skill level in the EHR. Additionally this role includes Building, testing, and maintaining the training environments, including creating and maintaining all training materials.

Location: Remote - strong preference for candidates that reside in the UnityPoint Health geographical areas of Iowa, Illinois, or Wisconsin 

Hours: Monday-Friday, standard business hours 

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue
• Operational Support and Improvement
• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement
• Researches solutions to improve service such as processes, standards and/or products
• Participates in decision-making or technical solution-oriented discussions
• Creates and maintains technical documentation
• Communicates necessary information to the required teams
• Demonstrates adherence to Epic standards and guidelines
• Assists with meeting maintenance program requirements and maintains related certifications
• Demonstrates ability to complete application build for assigned application(s)
• Mentors staff with the completion of documented release processes
• Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve

Compliance and Security

• Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management
• Follows appropriate security processes for supported applications

Project Management

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills
• Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged
• Assists with communications regarding training and with the preparation and delivery of course materials and resources to meet customer’s training needs

Training and Education

• Develops, maintains, and delivers engaging presentations, demonstrations, train-the-trainer and end user classes, and special training courses as needed utilizing various instructional design models, adult training methods and modes of delivery
• Collaborates with customers and business partners to gather requirements and feedback to successfully design and deliver effective training materials based on the information gathered
• Establishes a relationship with key customers and provides them with direct support in their role (Key customers include Credentialed Trainers, Regional Informaticists, Physician Champions, and Subject Matter Experts)
• Implements performance measurement frameworks in relation to end user training and credentialing of trainers.
• Builds and maintains training environments using Epic best practices in coordination with enhancements, implementations, and upgrades
• Follows established communication methods to disseminate changes
• Builds and writes specialized UPH workflow scenarios in the training environment for system optimization initiatives by collaborating with business partners to ensure optimal application functionality

• Epic Certification - Achieves and Maintains Epic Certification as Assigned
• 2 years experience with Epic, support and technical experience in either computer science, information technology or medical terminology
• Knowledge of health care organization information systems processes
• Strong communication – written and verbal
• Ability to conduct research into technology issues, standards and products