Emergency Support Services and EMS Supervisor

Full Time; Monday-Friday; Variable Hours

Rock Island, IL

Responsible for supervising the daily activities of the unit utilizing quality and cost-effective patient care principles to including operations, staffing levels and employee relations. Manages daily operations of UnityPoint EMS System, including EMS services, CTC, and HPP Grant. Ensures system compliance with Illinois Department of Public Health EMS Act and EMS Administrative Code, Iowa HHS and Federal ASPAR regulations. Collaborates with physicians and other health care workers, to assess, plan, implement and evaluate patient care while maintaining a practice environment that reflects the UnityPoint Health-FOCUS values.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health. 

Leadership

• Prioritizes, reassigns, and redistributes work, to include scheduling and delegating workflow of patient care in an organized manner.
• Reviews/reassigns patient assignments based on continuity and skill level of the team member.
• Coordinates scheduling and maintains appropriate staffing levels and effectively communicates with others to ensure staffing requirements are met.
• Coordinates orientation program and training of newly hired team members.
• Coordinates staff education/in-services/specialized skilled training programs including competences.
• Collaborates with the Manager, effectively resolving complex unit situations, such as patient complaints and crises as they occur within the unit.
• Evaluates and guides staff through coaching and provides immediate feedback and responds to difficult inquiries and problems.
• Completes and issues performance evaluations

Clinical Excellence

• Liaison between UnityPoint Trinity and Illinois Department of Public Health, including site visits, committee responsibilities and works with Iowa HHS.
• Ensures UnityPoint Trinity is compliant with EMS System requirements and regulations as defined in the EMS Act of Illinois and the Illinois Administrative Code and Iowa HHS of a region of 2.
• Liaison between EMS Medical Director, EMS service level coordinators UPH emergency hospital services.
• Ensures system services are compliant with IDPH and UnityPoint EMS Standing Medical Orders (SMO).
• Works with EMS Medical Director to develop updated standing medical orders.
• Manages implementation of standing medical orders, including education and delegation to service coordinators.
• Ensures nursing and medical staff are compliant with UnityPoint EMS SMOs.

Key Accountability

• Develops, plans, implements, and evaluates pre-hospital licensure classes including refresher.
• Monitors and ensures maintenance of pre-hospital education records, license holders and electronic medical record, including submission to state of Illinois.
• Ensures NEMSIS compliance with EMS electronic medical record system.

Education: EMT-Paramedic licensed in Iowa and Illinois or NREMT or Licensed PHRN  

Experience: Must possess comprehensive knowledge of emergency and pre-hospital care. Must have field experience as pre-hospital provider. Three years of EMS experience. One year of previous supervisory experience.

License(s)/Certification(s): EMT-P must be licensed in Iowa and Illinois and/or National Registry. Valid driver’s license when driving any vehicle for work-related reasons.Must possess or obtain EMS Lead Instructor license.

Knowledge/Skills/Abilities: Writes, reads, comprehends, and speaks fluent English.Basic computer knowledge using word processing, spreadsheet, email, and web browser.

Other: Use of usual and customary equipment used to perform essential functions of the position. Use of EMS training equipment and supplies to manage variety of EMS scenarios.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.