Why UnityPoint Health?    

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.    

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.    

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.     

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.   

• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.    

• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.   

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.   

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.   

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.    

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org 

 Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.  

Community Connect IT Account Manager 

Fulltime 

Monday-Friday, 8:00am - 5:00pm

Location: Remote with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, or Wisconsin.

The Community Connect IT Account Manager will be responsible for supporting the customers, including managing the relationship between UPH and the Executives, Clinical and Revenue Cycle customers, coordinating ongoing support to ensure that the customer continues to make effective and appropriate use of Epic and other hosted applications. This role is a customer-facing role which requires work on both strategic, long-term, and short-term plans and projects. The Account Manager also serves as a leader in the department and assists the department director with oversight of team member performance, engagement, and satisfaction.

• Develop and maintain positive and productive relationships with customers at various levels.
• Develop documentation around the customers' business and technical setup.
• Act as a liaison between UPH IT and customers. Develop and maintain positive and productive relationships with UPH IT teams.
• Understand, research, and communicate program costs to customers. Assist with development of annual service maintenance budget.
• Collect feedback from customers to improve the services offered by the program.
• Identify any training/knowledge requirements for customers.
• Understand regulatory requirements impacting our customers.
• Schedule and lead recurring meetings with customer contact.
• Build and maintains KPI dashboard for each customer.

• Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills.
• Analyzes and plans complex projects including task identification, task schedule, status reporting, and facilitates meetings.
• Documents project costs in Statement of Work and communicates project scope to customers. Tracks project costs and invoice customer at project close.
• Portrays a highly proactive approach to projects.
• Exhibits skill in tracking project progress, timelines and escalates issues/risks appropriately.
• Advocates for standard and best practice solutions as necessary.
• Provide research, scope and discovery for new equipment/service requests.

Education: Bachelor’s degree in related field preferred or equivalent relevant work experience

Experience: 5 years’ experience in external customer support