Why UnityPoint Health? 

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. 

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve. 

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally. 
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind. 
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you. 

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.  

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org 

What are team member vaccine requirements?  

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis.  New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption. 

Location: Onsite - Methodist Hospital - Des Moines, IA 

Hours: Monday-Friday 8am-5pm 

The Regional Service Manager (RSM) is the primary and central point of contact within their region for specific IT

related needs.

The RSM will cultivate a positive, high performance culture for IT regional service team members. Direct responsibility

over the Client Device Support Supervisor and Customer Service Liaison positions.

The RSM work closely with IT Management team, regional executive and management team, Regional Chief Medical

Information Officer (R-CMIO) and regional clinical informatics to facilitate:

· Effective and clear communication between UnityPoint Health system services IT and their region

· Appropriate prioritization of regional and operational IT needs.

· A commitment to our FOCUS values within UnityPoint Health.

Regional Leadership/Local Strategy/CMIO

• Understands regional strategy and the associated IT implications. Ensures this is appropriately communicated to system IT.
• Participates in a monthly one-on-one with assigned regional leader.
• Participates regularly at regional senior leadership team meetings and/or management team meetings to provide bi-directional communication between regional leadership and system IT.
• Communicates IT strategy appropriately to their region.
• Works in partnership with the CMIO, regional informatics and executive leadership to develop and maintain the regional IT priority list. Ensure high level coordination, communication and collaboration of projects throughout the region.
• Works with regional leadership to understand IT application in use within the region and ensure they are aligned with regional strategy.
• Co-leads with the CMIO a regularly scheduled regional IT a cross disciplinary team that provides regional leadership around IT. (ex. ITAT, ITOC, etc)
• Ensures regional compliance with information protection and contract terms.
• Services as an IT representative on regional committees.
• Develops strategies and methodology to implement efficient and effective methods to furnish healthcare providers with accurate and timely information as it relates to the department.
• Works jointly with project management for effective implementation of enterprise solutions

Escalations/Support/Rounding 

• Ensure analytics reports related regional IT needs are appropriately reviewed and responded to within SLA.
• Establishes regular proactive IT rounding schedules for both hospital and ambulatory departments within the region.
• Ensures IT services are provided as per established service levels. Ensures SLA’s are completed for all high priority applications.
• Monitors adherence to Service Level metrics and develops, executes and communicates service improvement plans to customers.

IT Departmental Work 

• Engagement and knowledge of Clinical Prioritization, Clinical Service Group, Business Support, and Technical teams project priority and roadmap discussions.
• Participates in regularly scheduled one-on-one with IT Director Regional Service.
• Participates in regularly scheduled IT management team meetings.
• Participates in RSM and CIO team meeting.
• Participates in IT Committee or assigned workgroup.

IT Regional Service Team 

• Maintains a culture that will result in higher improvements in employee retention, satisfaction and job growth.
• Performs performance appraisals with regional IT CDS supervisor and customer service liaison.
• Leads, engages, and develops an environment for staff growth and development, career planning, productivity and satisfaction by conducting staff meetings and one-on-one meetings at least monthly with all direct reports.
• Responsible for planning, budgeting and staffing IT regional service team to meet the long-range plans and budgets, which contribute to the effectiveness of the department in accordance with organizational goals
• Analyzes available financial data, investigates budget variances and initiates corrective action or justifies non-adherencce.
• Identifies data and trends to be used for future budget planning.
• Prepares valid rationale and justification for budget request. Applies current cost containment concepts.
• Establishes productivity guidelines, monitors and adjusts to achieve maximum productivity.
• Facilitates the planning and monitoring of quality improvement activities ensuring any necessary corrective action in the department.
• Assures that all job descriptions within the area of responsibility clarify and delineate position expectations.
• Establish effective mechanisms of communication with staff and the management team to foster an environment of openness, trust, and teamwork.
• Responsible for creating a culture of innovation, learning, teamwork and professionalism, consistent with the mission, vision and values of the UnityPoint Health.

Bachelor’s degree required. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

Five years of experience in Information Technology is highly desired. Three years managerial experience is highly desired.

Requires highly developed communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.

Possesses excellent writing and verbal communications skills and the ability to understand and communicate concepts to technical and non-technical individuals.

Demonstrates an ability to coordinate and manage large, complex projects and be able to negotiate and build consensus among groups or individuals with diverse interests and function effectively as a team leader in a team environment.

Demonstrates knowledge of healthcare industry systems is highly desired.

Knowledge of regulatory and accreditation requirements.