Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time

(annually)

Leading

· Supervises and builds professional and developmental relationships with team members

· Leads in the on-boarding and training of new employees and students, being helpful and supportive in their teaching and completing required documentation.

· Assists Laboratory Managers in the day to day operations of the clinical departments. Monitoring team member adherence to standard work and policies.

· Continually improves the work performance of self/others by proactively applying new knowledge/skills and training and/or supporting others within or outside the department

· Assists with the resolution of problems and issues, utilizing resources as needed and providing consultation and advice.

· Assists in developing and assuring the continuing effectiveness of quality improvement activities of assigned workflows. These activities include updating procedures and staff training.

· Assists with development of the competency assessment program to ensure a properly functioning process that meets regulatory requirements.

· Works on administrative activities and on patient workload as scheduling, staffing and workload allows. Scheduling is at the discretion of a Manager.

· Communicates clearly, openly, and consistently with management and team members to assure common access to hospital and department information to promote trust and confidence.

40%

Pre-Analytic workflows

· Greets everyone with a pleasant and professional manner, using patient experience best practice guidelines (AIDET, 5/10 Rule and No-Point, etc).

· Identifies patients and samples using two patient identifiers, always labeling samples in the presence of the patient.

· Achieves mastery of the key processes and procedures with assigned oversite including medical venous and capillary blood collections for patients of all ages, sample processing, aliquoting, and preparation for transport/testing.

· Actively shares knowledge of computer programs and systems for patient identification, order, sample tracking, reporting test results.

· Role models the use of supply items in a cost-effective manner, recognizing when to reorder, and assisting with unpacking and/or restocking items consistent with Kanban workflows.

· Achieves advanced understanding of workflows to answer team member and provider questions in a way that assures mutual understanding.

30%

Committed Team

· Leads the team in the prioritization of work in the best interest of the patient, sharing the work with team members.

· Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

· Attending and/or leading department huddles, staff meetings and other required training.

· Checks emails regularly for huddle minutes and important communications relevant to assignment.

20%

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA, CAP and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

· Leverage the skills and abilities of each person to enable great teams.

· Collaborate across departments, facilities, business units and regions.

· Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

· Connect with each person treating them with courtesy, compassion, empathy and respect

· Enthusiastically engage in our work.

· Accountable for our individual actions and our team performance.

· Responsible for solving problems regardless of the origin.

Champion Excellence:

· Commit to the best outcomes and highest quality.

· Have a relentless focus on exceeding expectations.

· Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

· Embrace and promote innovation and transformation.

· Create partnerships that improve care delivery in our communities.

· Have the courage to challenge the status quo.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

Associates degree in Laboratory Science from an accredited institution

Or

Bachelor degree in clinical laboratory science or medical technology

degree from an accredited institution

Or

Bachelor’s degree in a chemical or biological science.

Must include at least 60 semester hours, or equivalent, from an

accredited institution that, at a minimum, include either-

• 24 semester hours of medical laboratory technology courses; or

• 24 semester hours of science courses that include:

o 6 semester hours of chemistry;

o 6 semester hours of biology;

and 12 semester hours of chemistry, biology or medical laboratory

technology in any combination

Experience:

At least 2 years of clinical laboratory or similar healthcare experience.

1 year of experience in a supervisory or other leadership role is preferred. Phlebotomy, adult education and client service experience strongly recommended.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

MLS or MLT certification

Knowledge/Skills/Abilities:

Writes, reads, comprehends and speaks fluent English.

Multicultural sensitivity.

Microsoft Office – basic computer skills.

Customer/patient focused.

Critical thinking skills using independent judgment in making decisions.

Other:

Use of usual and customary equipment used to perform essential functions of the position. Work may occasionally require travel. May drive a UPH vehicle, rental or own vehicle.