Why UnityPoint Health?    

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.    

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.    

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.     

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.   

• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.    

• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.   

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.   

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.   

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.    

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org 

The Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. The Clinic Supervisor reports directly to Clinic Administrator or Senior Clinic Administrator and advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.

• Coordinating day to day clinic operations and provide day to day support for staffing schedules of providers, nurses and PSR’s. Hiring and onboarding of appropriate staff.
• Responsible for hiring, evaluation and training development of assigned clinical and/or patient service representatives.
• Provide Leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving the quality of care in a vastly changing health care environment.
• Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies and procedures.
• First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Follow protocols and policies in decision making.
• Identify and resolve day-to-day issues related to position of oversight.
• Seek guidance from clinic administrator/senior clinic administrator as needed.
• Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.
• Maintain regular and consistent attendance at work.

Establishing effective mechanisms of communication with staff, providers and patients. Act as a liaison between providers/patients/leadership. · Act as a liaison between physicians/providers/patients and the organization’s leadership team to achieve effective communication and optimal operational processes. · Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.

Clinical Excellence

• Accounts payable
• Support UnityPoint Clinic strategic initiatives as requested.
• Responsible for delegated accountability of department metrics.
• Manage controllable expenses as assigned.
• Provide information to support budgeting process as requested.
• Maintain compliance with CLIA, OSHA, Safety and Risk management guidelines.
• Maintain compliance with Personnel policies and procedures.
• Monitor all environmental conditions in order to secure protected health information.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

• Bachelor’s degree RN/LPN/CMA or combination of education and experience required. · Business and/or health care management degree preferred. 
• 2-3 years clinic operations experience preferred.
• Valid driver’s license when driving any vehicle for work-related reasons.
• Strong interpersonal skills.
• Strong computer skills.
• Strong supervisory and leadership skills.
• Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
• Knowledge of personnel administration and patient relation principles.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures.
• Preferred knowledge and experience with process improvement.

Use of usual and customary equipment used to perform essential functions of the position.