Why UnityPoint Health?   

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.   

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.   

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.    

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally. 
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.  
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.  

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.  

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.  

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.   

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org

The Control Desk Specialist is responsible for assisting the healthcare team with clerical duties and facilitates communication and contributes to patient care.  Technical aspects of patient care are performed under the direct supervision of a Registered Nurse (RN). The Control Desk Specialist participates in scheduling of appointments and assisting with billing/charges for patient accounts.  The Patient Care Tech assures that each patient and family he/she comes into contact with receives prompt recognition and assistance and is treated with the utmost courtesy. 

• Control Desk Specialist is responsible for clerical duties of the clinic. 
• Complete final step of registration; arrival in EMR
• Chart preparation
• Phone management
• Notification of patient and reminder calls
• Facilitate communication between team members utilizing Vocera
• Assists in patient flow when clinic is busy
• Rooming patients
• Cleaning rooms
• Assisting with patient needs

• High School Graduate
• Previous clerical experience
• Experiences with clinic or hospital based EMR preferred.
• Good understanding or prior use of the following programs or ability to train quickly: Excel, Word
• Clerical experience
• Phone management experience
• Able to multi-task and attention to detail