Why UnityPoint Health? 

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. 

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve. 

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

• • Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally. 
  • You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind. 
  • We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you. 

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected. 

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. 

Specialty Pharmacy Technician Call Center

Monday-Friday 8AM-5PM

Full Time Benefits

Eligible for $3,000 sign on, if external

Receives and processes prescription referrals received by the Specialty Pharmacy including data entry, insurance processing, and prior authorization completion for specialty medications.  Understands pharmacy benefit and medical benefit claims submission process for reimbursement of prescription medications.  Communicates with patients/caregivers, insurance company representatives, and other members of the healthcare team for patients to initiate and continue therapy

Daily work assignments

• Patient Needs Assessment: Evaluate each patient’s unique needs and coordinate with the home care team to provide appropriate services from UnityPoint at Home.
• Prescription Processing: Handle all incoming prescription orders, verify benefits, and obtain authorization for specialty medications.
• Insurance Coordination: Process test claims through pharmacy software, communicate with patients and healthcare teams, and take necessary actions based on insurance benefits.
• Prior Authorizations: Initiate and manage prior authorization requests with third-party payers, ensuring compliance with their guidelines.
• Customer Service: Provide excellent customer service by coordinating medication delivery and maintaining positive relationships with patients, caregivers, and healthcare providers

Education:

• High school diploma or equivalent

Experience:

• One year of medical experience; preferably in community home health or pharmacy

License(s)/Certification(s):

• Nationally certified pharmacy technician registered with the Iowa Board of Pharmacy as a Certified Pharmacy Technician (or registered as technician trainee if not yet certified)
• Registered Pharmacy Support
• Valid driver’s license when driving any vehicle for work-related reasons

Knowledge/Skills/Abilities:

• Strong interpersonal skills
• Strong problem-solving skills with previous customer service experience
• Basic knowledge of computer applications (i.e. Word, Excel) and operations
Other:

Use of usual and customary equipment used to perform essential functions of the position.

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