Why UnityPoint Health? 

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. 

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve. 

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally. 
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind. 
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you. 

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected. 

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org 

Unity Point at Home

Home Health Referral Coordinator

Intake/Home Care 

Moline, IL

Monday-Friday 8:30AM-5PM

Full-time + benefits

This person will be coordinating in-home care for internal and external patients/referrals. Working to schedule initial care appointments at home, the set up and delivery of equipment and authroizing insurance for home care. Responsible for coordinating services for patient/customer with UnityPoint at Home; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.

• Customer/patient focused

  • Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.
  • Specializes in one or more of the agency’s service lines, yet is responsible for having a basic knowledge of all service lines.
  • Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.

  Communication- written and verbal

  • Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.
  • Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
  • Establishes and maintains positive working relationships with current and potential customers and referral sources.
  • Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer service

  Professionalism

  • Assists other Intake/Home Care Coordinators as directed by the Intake/Home Care Coordination Manager.
  • Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
  • Performs patient follow up phone calls as directed by manager.
  • On-call duties may be required on a rotation basis, weekend and holiday

One year of medical experience; preferably in community home health or home medical equipment.

High-school degree - Associate degree preferred

Completion of Coding courses are highly desirable.

Has previous health care or home care related Intake/Coding and Customer Service experience.

Above average data entry and communication skills.

Knowledge of insurance requirements for pharmacy dispensing to include NDC codes and AWP rates.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

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