Why UnityPoint Health?    

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.    

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.    

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.     

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.   

• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.    

• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.   

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.   

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.   

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.    

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org 

UnityPoint Clinics

Express Care-Bett Plex

Bettendorf, IA

(1) 12 hour shifts per week and every 3rd weekend 

The Clinical Care Attendant (CMA or LPN) is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude.  Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management.

Clinical Excellence/Patient Care

·         Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic.  Escort back to exam suite. Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability and desire.  Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.

·         Obtain patients review of systems and history, measure vital signs, including but not limited to weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient’s chart and consistent with clinical protocol. 

·         Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.

·         Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.

·         If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider.

·         Review after visit summary and provide instructions to patient as instructed by Provider.

·         Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.

·         Consistent with UPC policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure.

·         Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required. 

·         Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure. 

·         Consistent with UPC policy maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).

Employee Development

·         Maintain UPC and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.

·         May serve other departments as assigned.

·         Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.

·         Maintain regular and consistent attendance at work.

·         Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

·         Maintain compliance with Personnel policies and procedures.

·         Monitor environmental conditions in order to secure protected health information.

·         Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

·         Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

·         Perform all duties consistent with training and licensure.

·         Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office.

QUALIFICATIONS:

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.