Care Coordinator – Intensive Care Management

UnityPoint Health – Black Hawk Grundy Mental Health Center

Shift: Full-time; M-F; Days

Benefits Eligible 

Sign-On Bonus Eligible (for external new hires only) - $5,000 paid out over 1 year

Responds to the needs of adults receiving Habilitation Services or Children on the Child Mental Health Waiver. This position will provide whole-person care coordination across medical, behavioral, and social service community systems while ensuring all habilitation and child mental health waiver rules are met. 

Why UnityPoint Health? 

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. 

• Perform Annual assessments for habilitation or child mental health waiver services as required by Iowa Code, Iowa Medicaid Enterprise, and Managed Care Company.
• Complete Home and Community Base Services community housing assessments annually.
• Generate social histories as required by Iowa Code.
• Guide members to establish person centered goals in order for them to be successful living in the community through assessment and planning completed by the Intensive Care Manager.
• Develop person centered treatment plans per Iowa Code guidelines.
• Request service authorizations from Iowa Medicaid Enterprise or managed care companies for habilitation or child mental health waiver services.
• Evaluate if services are being furnished in accordance with the member’s service plan, including the amount of service provided and the member’s attendance and participation in the service. 
• Determine if services in the service plan are adequate, including the member’s progress toward achieving the goals and actions determined in the treatment plan. 
• Appraise changes in the needs or status of the member, make necessary adjustments in the service plan and service arrangements with the providers.  Conduct home visits/face to face visits and contact members by phone as required by Iowa Code.
• Document home visits, face to face visits, phone calls and collateral contacts in Electronic Health Record.
• Track due dates for assessments, social histories and treatment plans. Adhere to time sensitive deadlines to ensure members services do not lapse.
• Address treatment barriers for each low to moderate risk patient. Refer high risk patients to Nurse Care Manager.
• Promote patient’s health and ensure that all personal health goals are included in person-centered care management plans.
• Facilitate meetings, staffing, care plan conferences, etc. related to enrolled members.
• Establish relationships with habilitation and child mental health waiver service providers. 
• Maintain relationships with Managed Care Company and Iowa Medicaid Enterprise.
• Documentation of services using the Center’s Electronic Health Record and other Provider Portals as required.
• Maintain patient confidence and protect operations by keeping information confidential.
• Participation in meeting performance measures and continuous quality improvement activities, including data collection, tracking, and analysis.
• Adhere to all policies and procedures set forth by UnityPoint Health and other funding sources.
• Accomplish all tasks as appropriately assigned or requested. 

Minimum Requirements:

• Bachelor’s Degree in a Human Service-related field
• One-year experience working with adults and/or children with mental illness. 
• Valid driver’s license
• Write read, comprehend, and speak fluent English
• Demonstrate excellent customer service and collaborate with physicians, members, visitors, staff, and the health care community.

Preferred:

• Two to four years’ experience working with adults and/or children with mental illness.
• Knowledge of habilitation services and child mental health waiver services.
• Knowledge of community resources.