Iowa Poison Control Center

Full-Time Evening or Mid Shift 

M-F, 4pm-12am (no weekends)

Or 11am-11pm and every 4^th weekend

Provides telephone triage, assessment, management and follow-up advice for the Iowa public and health care providers.  Promotes public and professional education in the field of toxicology.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

Telephone Consultation and Data Collection

• Works under minimal supervision to provide clinical information and case management advice for telephone calls received by the Iowa Poison Control Center (IPCC).
• Obtains pertinent information from the caller to assess the seriousness of the situation and the caller's level of understanding/state of mind and independently determine whether the situation can be handled by the IPCC or whether the patient should be seen by a health care provider.
• Utilizes appropriate resources (Poisindex®, triage and clinical guidelines, reference books, on-call toxicologist) in the triage and management of poisoned/overdosed patients.
• Provides follow-up calls with callbacks as needed to ascertain patient status, symptom resolution, compliance with recommended therapy, and where appropriate, status after discharge.
• Delivers high quality care while demonstrating knowledge and skills of clinical toxicology in accordance with established policies, procedures and standards of care.
• Utilizes critical thinking in making independent judgments, and maintains responsibility and accountability for the knowledge required to manage the wide variety of poisonings encountered.
• Promptly completes documentation to assure an accurate legal record of patient’s care utilizing the IPCC’s computerized medical record system.
• Assures data collected is compliant with National Poison Data System (NPDS) coding requirements and allows quality assurance review of information obtained and provided.
• Provides a high-level customer service at every level.
• Conduct daily peer case review and uses results of quality improvement activities to initiate change.

Development and Public and Professional Education

• Maintains sufficient skill, knowledge, education and experience to provide poison information to the public, healthcare providers, and public health agencies.
• Participates in outreach education efforts as assigned.
• Maintains status as a Certified Specialist in Poison Information (CSPI).
• Participates in training of pharmacy, medical or nursing students, as appropriate or assigned.
• Writes and edits articles for monthly newsletter.
• Assists in orienting, training, instructing and/or supervising new staff and students.
• Attends required case review sessions, in-services and staff meetings.

Basic UPH Performance Criteria         

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.