UnityPoint Health

Robert Young Center - Mental Health Professional, Community Support Program, Rock Island

Requisition ID
Behavioral Health Services - Non-Nursing
US-IL-Rock Island
2200 3rd Ave
6020 UnityPoint Health QC Trinity
Rock Island
Community Support Program- RYC
Scheduled Hours/Shift
M-F, 8-4:30
Work Remotely within the US
Work Type (Portal Searching)
Full Time Benefits


Robert Young Center - Community Support Program

Mental Health Professional

M - F, 8 - 4:30

Full-time + benefits

Rock Island, IL



Description of Position:


The Mental Health Professional is indirectly supervised by the Clinical Manager, Community Support Program and provides care to clients utilizing the Robert Young Center principles of Trauma Informed Care.  The Mental Health Professional (MHP) provides case management services to severely mentally ill adults in the community. The MHP manages care under the direct supervision of a Licensed Mental Health Professional (LMHP) or Qualified Mental Health Professional (QMHP) and performs diagnostic assessment, coordinates treatment planning, and monitors clients through the treatment process.  The MHP facilitates coordination of care with multidisciplinary groups to optimize individual treatment plans and safety of the behavioral health care client.  The MHP may train students assigned to the department. The MHP provides crisis intervention, maintain accurate clinical documentation, and demonstrate Trinity’s principles and values when interacting with clients, families, visitors, physicians and coworkers.



Essential Functions/Responsibilities:


% of Time


Case Management

Assures that all clients receive clinically sound triage/referral and ongoing case management services for behavioral health needs.

·         Performs diagnostic assessments and collects diagnostic information to determine an individualized treatment plan for the client.

·         Plans treatment modalities, coordinates treatment plans and follows clients through the treatment process.

·         Provides counseling, problem-solving and community support (individual and group).

·         Requests consultation for clients that includes but is not limited to providers, social workers, and nursing staff when necessary.

·         Evaluate the client’s treatment plan through follow-up assessment and makes adjustments based on clinical findings.

·         Identifies available support systems to meet the needs of each individual client.

·         Delivers high quality care appropriate to the age and educational level of the client.

·         Responds to crises situations by providing direction, recommendations, and crises intervention.




Clinical Excellence

·         Maintains accurate, concise, current clinical documentation.  This includes but is not limited to all phone conversations, requests from the client, changes in the clinical conditions and all consultations with providers.

·         Integrates ethical principles, evidence based practice, and research findings into all areas of practice.

·         Establishes and maintains good working relationships with the medical, educational, and the social services community.




Client Education

·         Utilizes a holistic approach to determine teaching methods appropriate to the individual client.

·         Provides psycho-education to clients and families regarding their illness, medications, and/or treatment plan to supplement information provided by health care professionals.

·         Teaches and assists with activities of daily living in home and in the community.

·         Evaluate the client’s understanding of information provided and ability to follow through.




Basic UPH Performance Criteria         

·         Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·         Demonstrates ability to meet business needs of department with regular, reliable attendance.

·         Employee maintains current licenses and/or certifications required for the position.

·         Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·         Completes all annual education and competency requirements within the calendar year.

·         Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.








Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.



Minimum Requirements


Preferred or Specialized





Eligibility as determined by the Illinois Register Department of Healthcare and Family Services 89 Ill. Adm. Code 140 by at least one of the following qualifications:

·   Requires a high school diploma or GED

and a minimum of five years documented clinical experience in mental health or human services; or

·   An individual possessing a certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus two years' documented experience in providing mental health services


Illinois Register Department of Healthcare and Family Services 89 Ill. Adm. Code 140:

·   An individual possessing a bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, Psychology, pastoral counseling, family therapy, or a related human service field; or

·   An individual possessing a bachelor's degree in any field, other than those identified in subsection (b)(4)(D), with two years of documented clinical experience in a mental health setting under the supervision of a QMHP; or

·   A practical nurse who holds a valid license in the state of practice and is legally authorized under state law or rule to practice as a practical nurse, so long as that practice is not in conflict with the Illinois Nurse Practice Act; or

·   A recovery support specialist with a current certification from the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.; or

·   A family partnership professional with current certification from the Illinois Alcohol and Other Drug Abuse Professional Certification Association,

Inc.; or

·   An occupational therapy assistant with at least one year of experience in a mental health setting that holds a valid license in the state of practice and is

legally authorized under state law or rule to practice as an occupational therapist assistant, so long as that practice is not in conflict with the Illinois Occupational Therapy Practice Act. In the event the state of practice does not provide a legal

authority for licensure, the individual must meet the requirements of 42 CFR 484.4 for an occupational therapist.




Two years supervised experience in mental health or human services.


·   Valid driver’s license.

·   Basic Life Support (BLS) certification within 6 months of hire.

·   Crisis Prevention Institute (CPI) training within 6 months of hire.

·   Obtain certification within 2 months of hire and re-certify annually according to the requirements set forth in the Illinois Department of Healthcare and Family Services related to the  Illinois Medicaid Comprehensive Needs & Strengths (IM+CANS)







·   Demonstrated ability to apply critical thinking and problem-solving abilities to a wide range of client situations.

·   Able to accurately collect and assess information, understand ethical standards of behavioral healthcare, and utilize teaching/learning theories. 

·   Demonstrated excellent communication skills (orally and in writing) and presents self in a professional manner.

·   Able to establish effective consultative relationship with health care providers, outside agencies, co-workers, and the community. 

·   Able to work sensitively with clients. 

·   Able to handle multiple priorities, maintain composure under stress, and adapt to a fast paced changing environment.

·   Proficiency in the use of computer programs including Microsoft Office and Electronic Medical Record (EMR) applications  






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