Responsible for overseeing daily registration processes as outlined by UnityPoint Health Des Moines Patient Access policies and standards. This position includes account management of registration errors. Monitors volumes of department and shifts staff as needed. Works with Managers group and makes recommendations for retraining staff on insurance and/or registration issues. Responsible for reviewing forms, policies and procedures to ensure they are up to date. Participates in monthly staff meetings to include training on new procedures and updates on various registration related issues. Participate in rotating weekend on call rotation. Additional responsibilities include working collaboratively with Patient Access Director, Manager(s) and Supervisor.
Why UnityPoint Health?
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• Interviews patient / family member to obtain accurate demographic and financial data during the registration process.
• Provides as a point of contact during assigned shift and provides leadership.
Education: High school graduate or GED equivalent
Experience: Prefer individuals with strong analytical skills and prior experience working in a Patient Access, Billing or Revenue Cycle area.
License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities: Must be able to communicate effectively with people of diverse professional, educational, and diverse lifestyle backgrounds. Multicultural sensitivity. Microsoft office-basic computer skills. Customer/Patient focus. Critical thinking skill using independent judgement in making decisions.