UnityPoint Health

Patient Access Team Lead

Requisition ID
Registration and Scheduling
US-IA-Des Moines
1200 Pleasant St
3020 UnityPoint Health Des Moines
Des Moines
Patient Access
Scheduled Hours/Shift
Mon-Fri 11pm-7am and Every 5th Weekend On Call
Work Type (Portal Searching)
Full Time Benefits


Responsible for overseeing daily registration processes as outlined by UnityPoint Health Des Moines Patient Access policies and standards. This position includes account management of registration errors. Monitors volumes of department and shifts staff as needed. Works with Managers group and makes recommendations for retraining staff on insurance and/or registration issues. Responsible for reviewing forms, policies and procedures to ensure they are up to date. Participates in monthly staff meetings to include training on new procedures and updates on various registration related issues. Participate in rotating weekend on call rotation. Additional responsibilities include working collaboratively with Patient Access Director, Manager(s) and Supervisor.


Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 


• Interviews patient / family member to obtain accurate demographic and financial data during the registration process.
• Provides as a point of contact during assigned shift and provides leadership.


Education: High school graduate or GED equivalent

Experience: Prefer individuals with strong analytical skills and prior experience working in a Patient Access, Billing or Revenue Cycle area.

License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons.


Knowledge/Skills/Abilities: Must be able to communicate effectively with people of diverse professional, educational, and diverse lifestyle backgrounds. Multicultural sensitivity. Microsoft office-basic computer skills. Customer/Patient focus. Critical thinking skill using independent judgement in making decisions.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed