UnityPoint Health

Hardware Technician

Requisition ID
2022-115092
Category
Information Technology
Location
US-IA-West Des Moines
Address
1776 West Lakes Pkwy
Affiliate
9010 Administration
City
West Des Moines
Department
Regional Services- DM
State
IA
FTE
1
FLSA
Non-Exempt
Scheduled Hours/Shift
First Shift
Work Remotely within the US
No
Work Type (Portal Searching)
Full Time Benefits

Overview

Uses specialized knowledge or skills to perform hardware support and repairs for user departments across the affiliates. Resolves hardware, software, and communication problems/conflicts/defects. Will interact with customers, recommend and purchase inventory, and control supplies and/or parts. Works with the Hardware Tech Lead, Service Center, all Information Technology departments, especially Infrastructure Support, Infrastructure Implementation, Asset Administration, and Information Protection. Promote team effort in reaching solutions to customer needs.

 

Supports Corporate Unified Communications and Video Conferencing solutions as required. Performs quarterly end of lease activities as assigned. Works on local and enterprise IT projects. Work with the Technical Leads and Manager of PC Support and other IT management and staff, and internal entities providing efficient and effective hardware / software desktop support including project workflow needs as determined.

 

Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

Responsibilities

  • Investigates, analyzes, and resolves hardware and associated software and communications problems on computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.
  • Provides hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
  • Evaluates existing computer systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
  • Installs, integrates, and configures new computer systems and hardware for users.
  • Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.
  • Reviews, prioritizes, and processes problem reports; documents the progress of projects.
  • Utilize problem tracking system reviewing application elements and procedures utilized by Information Technology staff, and communicate needed changes to the system administrator.
  • Assures compliance with federal, state, and local laws or regulations. Effectively prepares and complies with voluntary accreditation as accepted by the healthcare organizations we serve.
  • Work collaboratively with other IT group members to ensure optimal application functionality.
  • Provide night and weekend on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Hardware Tech Lead or Regional Service Manager.
  • Provide project status reports on a regular basis for assigned active projects.
  • Provide input for system infrastructure hardware and software recommendations to maintain optimal system performance, maintainability, and security.
  • Maintains regular and consistent attendance at work.
  • Adheres to all UnityPoint Health Personnel policies and procedures, departmental policies and Safety guidelines.
  • Behaves in a manner consistent with all Corporate Compliance policies and procedures.
  • Completes special projects and monthly reports as assigned.
  • Performs other duties as requested by supervisor to facilitate the smooth and effective operations of the department.

Qualifications

  • Knowledge of a wide range of computer systems software, applications, hardware, and communications.
  • Requires Personal Computer experience with networking experience preferred.
  • Requires highly developed communications and negotiation skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.
  • Knowledge of maintenance and repair of computer hardware; b) Investigating and resolving problems, and/or repairing as specified by work orders; c) Performing system upgrades, and other customized configurations; and d) Installing, integrating and configuring new systems and hardware for users.
  • Knowledge of healthcare industry systems preferred.
  • Must have strong telephone and typing skills.
  • Knowledge of regulatory and accreditation requirements is mandatory.
  • Ability to understand and deal effectively with problems and opportunities, which arise, in a complex multiprocessing environment is crucial.
  • Understands computer system functionality, limitations, and architecture of
  • supported applications.
  • Ability to work as a team member, creating and maintaining effective working relationships.
  • Ability to understand and apply guidelines, policies and procedures.

 

Education

  • Two year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

 

Experience: 

  • 2+ years experience with Hardward resolution. 
  • Experience troubleshooting and supporting Unified Communications and Video Conferencing solutions. 

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