UnityPoint Health

NFS Team Lead - Patient Services

Requisition ID
Food Services and Nutrition
US-IA-Sioux City
2720 Stone Park Blvd
7520 UnityPoint Heath SC St Lukes
Sioux City
Nutritional Services- SLRMC
Scheduled Hours/Shift
Work Type (Portal Searching)
Full Time Benefits


UnityPoint-St Luke's Hospital




Prepare, provide and serve attractive and quality food with a friendly, safe and courteous manner to all patients in accordance with all department policies & procedures. Oversee Tray Passers, ensuring trays and unit kitchen floor stock are delivered timely.


Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


    Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.


Customer Service/Patient Care

  • Responsible for operation of patient services area including kitchen line, expeditor area and service area
  • Prepares, provides, and serves attractive and quality food and service as assigned.
  • Maintains good portion control.
  • Utilizes positive employee relation skills such as smiling, offering suggestions, providing for special requests, etc.
  • Delivers patient trays to all areas of the hospital.
  • Ensures nurses are notified of carb control tray deliveries.
  • Ensures dieticians are notified of calorie counts for assigned patients.
  • Supervises tray passers and ensures they are completing tasks in a timely manner.
  • Placed on a rotation of positions throughout the area for experience and training
  • Demonstrates flexibility and reliability as a team player. Including filling in positions when necessary, which may include being required to come in on scheduled day off to assist with special events, call-ins, etc.
  • Ensures all ordered items are on the tray and that proper dinnerware is utilized.

Technical & Safety

  • Opens department in the morning or closes it at night.
  • Gives direction and redirects staff as necessary to ensure proper and timely completion of tasks
  • Accurately counts cash with Cashiers and records properly.
  • Demonstrates flexibility and reliability as a team player. Including filling in positions when necessary, which may include being required to come in on scheduled day off to assist with special events, call-ins, etc.
  • Tastes all food before every meal, and takes corrective action, as necessary.
  • Correctly operate department equipment that has been assigned.
  • Clean and restock dishes, food, supplies, and beverages during hours of operation as assigned.
  • Develops, implements and enforces HACCP safe food handling and sanitation practices for all areas of department. This is accomplished by ensuring that Red Book is complete, utilizing safe food handling techniques, maintaining a clean orderly work station, reporting any equipment malfunction to a supervisor, and monitoring and recording temperatures.
  • Practices clean as you go through the shift
  • Performs routine cleaning duties as assigned by manager or supervisors
  • Fulfills orders from offsite locations daily.
  • Spends minimum of 30 minutes per week talking with patients as part of our Adopt A Floor program identifying and responding to their needs and expectations.
  • Assists with training new employees as assigned by manager.
  • Able to lead with authority in absence of manager on duty.
  • Promotes team work. Has earned respect from subordinates.
  • Actively participates in, and according with, the Service Excellence Program.
  • Checks tray passers duties are complete prior to shift end.
  • Works toward completion of hospital, department and personal goals.
  • Actively participates and represents NFS on hospital committees.
  • Actively participates in support services meetings.
  • Works effectively with NFS Manager and Director on operations of the Nutrition & Food Services
  • Fulfills any and all other designated tasks pertinent to the success of the NFS department.

People Development:

  • Coaches and directs staff on a daily basis to ensure standards are met.
  • Effectively utilizes human resources. Assists management in actively looking to promote from within whenever a position becomes vacant in the department and/or interviewing and selecting new employees.
  • Provides specific feedback and recognition to others about performance on an ongoing and timely basis. Assists Manager(s) in evaluating the performance of employees who directly report to him/her and recommends coaching, counseling, salary increase, termination, etc., as appropriate. Use the UPH St. Luke’s information and formal improvement process in addressing failure to meet performance expectations.
  • Provides in-service training, and ensures cross training is provided for the Nutritional Service staff.
  • Provides necessary training to manage change by involving staff, communicating changes, and coordinating the implementation of changes.
  • Advances a respectful and sensitive work environment for a diverse workforce.
  • Ensures employee orientation to UPH St. Luke’s, the Department, and the position.
  • Ensures that employees participate in required educational programs.
  • Promotes an environment conducive to staff satisfaction and retention.
  • Maintains current job descriptions and performance standards, and involves employees in their development and/or revision.
  • Effectively Manages up both UPH and Aramark programs.



Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.




High School Education or GED





3+ years in Food Service

1 year as a lead or supervisor




ServSafe Food Protection Manager (Training Provided)










Writes, reads, comprehends and speaks fluent English.

Multicultural sensitivity.

Microsoft Office – basic computer skills.

Customer/patient focused.

Critical thinking skills using independent judgment in making decisions.









Machines: Soft serve machine, coffee urn, iced tea machine, salad bar, hot steam table, fountain pop, refrigerators, freezers, knives, and any other pertinent food service equipment.






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