The Certified Medical Assistant (CMA) works with providers, nursing, mental health workers, and patient care techs to help support patient care needs on the inpatient adult psych unit. In coordination and as delegated by the nurse, the CMA may complete the following tasks, but not limited to taking patient vital signs, performs dressing changes, passes non-controlled and non-intravenous medications, and supports admission and discharge tasks on the unit. The CMA may also serve in the unit secretary capacity, assisting in the flow and function of the unit, fielding patient requests and providing as needed medications as requested within the CMA practice scope.
Why UnityPoint Health?
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.
Clinical Excellence Focus: Promotes the use of evidence-based practice through the appropriate care protocols and procedures.
· As delegated by the nurse, the CMA assesses patient's status through interview, observation and physical assessment of actual problems and outcomes
· Assists the nurse in the development of an individualized plan of care using a collaborative approach with the patient/family and health care team.
· Implements appropriate interventions identified in the plan of care to achieve expected patient outcomes
· Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift as directed by the nurse
· Modifies plan of care based on evaluation as directed by the nurse.
· Completes required documentation as appropriate, including patient charting and event reports
· Acquires and maintains current knowledge and skills in evidence-based practice
· Shares clinical knowledge through informal teaching and in response to the learning needs of others
· Performs select clinical duties, including but not beyond:
o Taking vital signs
o Oral, IM, and SUBQ medication administration
o Wound care and dressing changes
o Assisting in the completion of patient admissions and discharge work
o Vaccine administration
o Chart review
o Patient education
· Completes other duties as assigned by the nurse.
Work Environment & Culture Focus: Participates in interdisciplinary care of patient through collaboration with team members and utilizes additional resources when necessary.
· Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs
· Recognizes need for assistance and utilizes resources in a timely manner
· Able to assume assignment of non-complex and some complex patient management with some turnover in assignment as directed by nurse
· Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions
· Identifies and utilizes team resources to solve identified problems or needs
· Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes
· Participates, when appropriate, in bedside shift report
· Collaborates with nurses on patient's behalf when necessary
· Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity
· Chooses an appropriate and meaningful communication style when interacting with others; gives and accepts constructive feedback to/from peers
· Participates in intentional rounds, communicates any next level of care needs.
· Assists patients through verbal de-escalation and participates in team behavioral management events as needed
Performance Improvement Focus: Actively participates in data collection, analysis, problem solving and gives input on process improvements and patient satisfaction.
· Assures that the care provided is consistent with standards of care, evidence-based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospital, such as activity, basic hygiene and nutrition.
· Works with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfaction
· Actively promotes and achieves customer satisfaction (patient, family, departments, providers)
· Participates in the implementation of Performance Improvement initiatives
· Promptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needs
· Encourages coworkers in achieving excellent customer satisfaction; utilizes organizational service excellence standards
· Identifies practice problems on the unit with solutions generated.
· Implements changes in own clinical practice based on literature and unit process improvement outcomes
Patient Education Focus: Adapts teaching strategies appropriately to meet the patient's/family's age specific needs.
· Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension as directed by nurse.
· Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc. under the direction of nurse.
· Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals
· Consults appropriate resources within the hospital to provide specialized education
· Utilizes health patient education system and other resources for patients and family members
· Completes discharge education with patients and/or caregiver.
· Utilizes teach-back method of education.
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities
· Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment:
· Connect with each person treating them with courtesy, compassion, empathy and respect
· Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
· Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes, and celebrating our successes.
· Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
High School graduate or GED equivalent.
Certificate of completion from an accredited Medical Assisting training program.
Preferred one year of work experience as a CMA
Current certification as a Certified Medical Assistant through NHA or AAMA.
· Must possess and maintain current Basic Life Support (BLS) certification within 30 days of hire.
· Must possess and maintain current CPI and/or MOAB certification within 90 days of hire.
Writes, reads, comprehends, and speaks fluent English.
Basic computer knowledge using word processing, spreadsheet, email, and web browser.
Critical thinking skills using independent judgement in making decisions.
Use of usual and customary equipment used to perform essential functions of the position.
SCOPE: Position has supervisory responsibilities? Yes ? or No ? If yes, complete below.
Direct Report Job Titles
(This position completes their Performance Evaluation)
Indirect Report Job Titles
(Positions Managed by Direct Reports)
Total number of direct reports: (number of staff for whom this position completes a performance evaluation)
Total number of indirect reports: (number of staff reporting up to this position’s direct reports)
Budget Control (Complete if position has budget responsibilities)
Annual Operating Budget (including payroll)
Annual Operating Budget (including payroll)
Other Scope Measurements
Pertinent to the position, such as number of beds, number of units/departments, number of employees leading, cases per month, etc.
(List any special mental and cognitive abilities required by the position in your specific environment)
· Ability to work under time constraints
· Ability to understand and deal effectively with problems and opportunities
· Ability to deal with people effectively, patiently and respond professionally in all situations
· Ability to maintain confidential information
· Ability to make fast decisions under pressure
· Ability to cope with confrontation
· Ability to concentrate
· Ability to be flexible & adjust to change
· Ability to work additional hours
· Ability to adapt to shift work
· Must be able to communicate effectively with people of diverse, professional, educational and lifestyle backgrounds
· Must be able to work independently and assume responsibility for timely completion of assigned functions
· Exercises sound judgement, seeking advice when appropriate
· Performs effectively under stressful situations
· Demonstrates professional accountability for own practice as evidenced through seeking resources and continuing self-development.
· Demonstrates ownership and persistence to ensure problem is resolved in best way possible
(Check all that apply if essential to perform job – with or without accommodations)
? Talk/Hear (communicate, detect, converse with, discern, convey, express oneself, exchange information)
? See (defect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess)
? Stand or Sit (stationary position) Ability to stand for up to 4 consecutive hours
? Walk (move, traverse) Ability to walk equivalent of 2 miles per shift.
? Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position). Ability to perform repetitious tasks.
? Climb (stairs/ladders) or Balance (ascent/descent, work stop, traverse)
? Reaching/Twisting. Ability to reach above shoulder level.
? Taste/Smell (detect, distinguish, determine)
? Pushing/Pulling in excess of 100 pounds
(Check appropriate category to perform job – with or without accommodations)
? Level 1; Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
? Level 2; Light Work: Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires walking or standing to a significant degree, pushing or pulling arm or leg controls or maintaining a production rate pace. Light work requires physical exertion of forces greater than that of sedentary work.
? Level 3; Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
? Level 4; Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
? Level 5; Very Heavy Work: Exerting in excess of 100 pounds of forces occasionally, and/or in excess of 50 pounds of force constantly to move objects.
Hazards and Atmospheric Conditions
(check all that apply)
? Normal Office Surroundings
? Exposure to Fumes
? Mechanical Hazards
? Exposure to Dust
? Chemical Hazards
? Exposure to Extreme Temperatures
? Electrical Hazards
? Wet and/or Humid
? Radiant Energy Hazards
? Explosives Hazards
? Mists or Gases
? Burn Hazards
Precautions must be followed when working in any health care environment.
(Complete this OSHA section for clinical/patient related jobs)
? Category I: Duties performed routinely require exposure to blood, body fluid and tissue.
? Category II: Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
? Category III: Normal routine involves no exposure to blood, body fluid, or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.