UnityPoint Health

Experience Specialist-Grimes Family Medicine

Requisition ID
Registration and Scheduling
101 SE Destination Dr
9200 UnityPoint Clinic Affiliate
Fam Med- Grimes- DM
Scheduled Hours/Shift
M 8-5, T 7:30-4:30, W 9-6, Th 8-5, F 7:30-4:30
Work Type (Portal Searching)
Full Time Benefits


Experience Specialist/Receptionist

Grimes Family Medicine 

M 8-5, T 7:30-4:30, W 9-6, Th 8-5, F 7:30-4:30


As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.


Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/



  • Greets patients and visitors and obtains accurate information and signatures for office records
  • Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
  • Photo-copy & scan insurance cards and driver’s licenses.
  • Adhere to all confidentiality policies and procedures.
  • Answers telephone calls promptly and accurately.  Takes telephone messages and directs calls in an appropriate and professional manner. 
  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. 
  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. 
  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. 
  • Open and / or closes the clinic following specific guidelines of the individual clinic.
  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
  • Perform functions other than described due to extenuating circumstances.
  • Other duties as assigned.



  • High School Degree or Vocational School Graduate



  • Previous medical office experience preferred
  • Strong customer service skills
  • Excellent computer skills and abilities
  • Ability to understand and apply guidelines, policies and procedures
  • Strong personable skills to interact with physicians, health care team members, patients and support systems
  • Effective communication skills
  • Proficient in Microsoft Office
  • Customer and patient focused
  • Medical terminology/background a plus!


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